This topic

Digital Voice

MParker1 — Wed, 23 Aug 2023 20:31:54 GMT

Hi,

I had my broadband upgraded to Fibreoptic at home by my employer but they discontinued the old landline under a previous arrangement and my new arrangement is broadband only.

I like to set up a digital voice line which I will pay for, can BT do this for me?

Re: Digital Voice

pippincp — Wed, 23 Aug 2023 20:35:57 GMT

Yes but might be easier to go to a third party VoIP provider.

Re: Digital Voice

Keith_Beddoe — Wed, 23 Aug 2023 20:39:16 GMT

@MParker1

Welcome to this user forum for BT Retail phone and broadband customers.

No, that would not be possible as BT Digital Voice is only carried over BT Broadband, I assume Fibreoptic is a different service provider?

BT FTTP does offer BT Digital voice as an option, at the time of ordering.

Re: Digital Voice

MParker1 — Wed, 23 Aug 2023 20:41:06 GMT

It is BT broadband…

Re: Digital Voice

imjolly — Wed, 23 Aug 2023 20:58:56 GMT

As you have broadband only you would need to cancel existing contract then take a broadband and phone package which would be paid by employer

Probably better in a separate VOIP phone as suggested by @pippincp and that way you can pay separately

Re: Digital Voice

MParker1 — Wed, 23 Aug 2023 20:50:04 GMT

Broadband is BT

Re: Digital Voice

imjolly — Wed, 23 Aug 2023 21:01:23 GMT

Yes but you only have BT broadband package and you need to get broadband and phone. You cannot just add phone but need new package