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Malfunctioning BT4600 handset

Fiona30 — Fri, 01 Sep 2023 07:00:22 GMT

One BT 4600 handset doesn’t work. If you press Green it says “playing” and then plays a message from 14 Feb pm and doesn’t let you do anything else. I have removed the batteries and put them back and nothing changes. Cannot see how to reset the handset. The other handset is working perfectly.

Re: Malfunctioning BT4600 handset

Keith_Beddoe — Fri, 01 Sep 2023 07:09:53 GMT

@Fiona30

Welcome to this user forum for BT Retail phone and broadband customers.

The first thing to do is to power down the base unit for about a minute, so the handset link is re-initialised.

If that does not fix the problem, then try the helpdesk.

Product helpdesk information

If your phone is within warranty:

By phone: 0800 145 6789

Monday to Friday 9.00am to 5.30pm, Saturday 9am to 2pm

By email: Click here for email support

If your product is out of warranty contact BT's recommended agent

By phone: 0800 980 8999

Re: Malfunctioning BT4600 handset

Anonymous — Fri, 01 Sep 2023 08:14:47 GMT

P.72 of the manual.

Re: Malfunctioning BT4600 handset

Fiona30 — Fri, 01 Sep 2023 08:51:50 GMT

Thanks for the reply. It didn’t work - it still goes straight to the old answerphone message. I will ring the product helpline, thanks.

Re: Malfunctioning BT4600 handset

Fiona30 — Fri, 01 Sep 2023 08:58:15 GMT

That also doesn’t work. I cannot access the menu. If you press any button it goes to the answerphone message.

Re: Malfunctioning BT4600 handset

Fiona30 — Fri, 01 Sep 2023 12:36:04 GMT

Thanks to the product helpline who confirmed it has malfunctioned and replacement handset has been ordered