https://community.bt.com/t5/Home-phone-including-Digital/Multiple-accounts/m-p/2312544#M90810 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321089">@stuartperman</a></SPAN>, welcome to the forum and thanks for posting. Sorry you've had difficulty finding an answer to your query.&nbsp;</P> <P><SPAN style="background-color:white;">The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok with just your current account linked.</SPAN></P> <P><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team for help fixing the current BTID.</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 01 Sep 2023 15:30:50 GMT JohnC2 2023-09-01T15:30:50Z https://community.bt.com/t5/Home-phone-including-Digital/Multiple-accounts/m-p/2312535#M90809 <P>I left BT in March but still have a Res Official account associated with my BT Account. When is this likely to be removed? I have tried fighting my way through bt.com, but trying to find the right place for this query is like swimming through treacle. Has bt.com ever conducted a customer review?</P> Fri, 01 Sep 2023 15:09:53 GMT https://community.bt.com/t5/Home-phone-including-Digital/Multiple-accounts/m-p/2312535#M90809 stuartperman 2023-09-01T15:09:53Z https://community.bt.com/t5/Home-phone-including-Digital/Multiple-accounts/m-p/2312544#M90810 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/321089">@stuartperman</a></SPAN>, welcome to the forum and thanks for posting. Sorry you've had difficulty finding an answer to your query.&nbsp;</P> <P><SPAN style="background-color:white;">The quickest way of fixing this is to set up another BTID with an email address that has not been used as a BTID before and it will work ok with just your current account linked.</SPAN></P> <P><SPAN style="background-color:white;">If you don't have another email address you can use I've sent you a Private Message so you can get in touch with the Mod team for help fixing the current BTID.</SPAN><BR /><SPAN style="background-color:white;">Cheers</SPAN><BR /><SPAN style="background-color:white;">John</SPAN></P> <P>&nbsp;</P> <P>&nbsp;</P> Fri, 01 Sep 2023 15:30:50 GMT https://community.bt.com/t5/Home-phone-including-Digital/Multiple-accounts/m-p/2312544#M90810 JohnC2 2023-09-01T15:30:50Z