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Digital voice phone not ringing on all phones

Microvent — Sun, 03 Sep 2023 08:40:16 GMT

I have 2 Digital voice phones plus a phone connected by the digital voice adapter.

However when a call comes in not all phones ring, it’s either the digital voice ones or the other connected by the voice adapter but not all.

anybody else had this happen please or can offer an explanation.

Re: Digital voice phone not ringing on all phones

jac_95 — Sun, 03 Sep 2023 08:47:06 GMT

Hi Microvent,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

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Re: Digital voice phone not ringing on all phones

GeoffSmith — Sun, 03 Sep 2023 18:59:46 GMT

Same here. The DV phone rings, but the one plugged into the hub doesn't. Can't say I'm bothered, but it would be interesting to know why.

Re: Digital voice phone not ringing on all phones

imjolly — Sun, 03 Sep 2023 19:01:12 GMT

Is the phone connected to hub an older phone? If so you could try using and old filter as that often solves the problem

Re: Digital voice phone not ringing on all phones

VeteranISPUser — Sun, 03 Sep 2023 20:44:34 GMT

Hi @Microvent As a process of elimination, does this happen with both line settings (single and multi call)? Menu -> Phone Settings -> Line settings-> Call settings-> Call mode.