This topic

Unable to call out on BT landline, but can accept calls

Nimbus7 — Wed, 06 Sep 2023 00:46:36 GMT

Hi,

This evening I am unable to call out on BT landline, but can accept calls.

I have tried taking batteries out of handset. Switching base off & on. And also run the text trouble-shooter, & the diagnostics from my online account, but no issues found?

The phone seems to be making the right sounds when dialling numbers & pressing the green button, but seems to go silent upon completion of dialling last digit?

Any thoughts?

Re: Unable to call out on BT landline, but can accept calls

RobbieMac — Wed, 06 Sep 2023 18:19:00 GMT

Hi @Nimbus7

Welcome and thanks for your post!

I am sorry for the problems you're having making calls. Your first port of call would be to try a different handset to rule out of the issue being your phone. Have you tried an alternative handset?

Thanks,

Robbie

Re: Unable to call out on BT landline, but can accept calls

Nimbus7 — Thu, 07 Sep 2023 00:26:07 GMT

Hi @RobbieMac

Thank you for the reply.

Yes, I checked using another phone & the problem persist.

I used the text service to run some tests & received a call back from BT, who are going to send an engineer on Friday to test the wiring in my home, & then escalate it further to Openreach if it cannot be resolved.

I will try & report back when I find out what the issue is.

Thanks again.

Re: Unable to call out on BT landline, but can accept calls

Keith_Beddoe — Thu, 07 Sep 2023 05:55:35 GMT

@Nimbus7

Its more likely to be a fault in the exchange, probably the line card not decoding the tones, assuming you are not on BT Digital voice, so its going to need a visit to the exchange.

Usually its still possible to make calls if you still have a phone which uses pulse dialling, and not tones, as the line cards still work under those conditions.

Re: Unable to call out on BT landline, but can accept calls

Nimbus7 — Thu, 07 Sep 2023 07:18:28 GMT

Hi @Keith_Beddoe

I run the text tests twice, & the online trouble-shooter tests twice & no issues could be found with the landline, & the lady on the phone at BT run tests too which were showing everything fine.

I was asked to try a couple of times during our conversation to try & make a call on the landline & the problem was still there.

I will keep in mind what you have said, & will mention it if the engineer tomorrow cant find any issues inside the property.

Many thanks,

👍