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Preparing to move to DV but Home Hub 6A has no green phone socket. Will I be sent a SH2?

ShamblesX — Tue, 12 Sep 2023 14:00:16 GMT

Received all the blurb and quite happy to prepare for the imminent 'upgrade' to DV. Just concerned that my Home Hub 6A does not have the requisite green phone socket for the transfer.

Have ordered a DV Adapter just in case, but will I be sent a SH2 in advance?

Re: Preparing to move to DV but Home Hub 6A has no green phone socket. Will I be sent a SH2?

jac_95 — Tue, 12 Sep 2023 14:02:06 GMT

Hi ShamblesX,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Preparing to move to DV but Home Hub 6A has no green phone socket. Will I be sent a SH2?

barnpiece — Tue, 12 Sep 2023 14:07:12 GMT

You need a Smart Hub 2 before you can use Digital Voice - for the DV handsets, DV Adaptor and phone to plug into the Hub.

Re: Preparing to move to DV but Home Hub 6A has no green phone socket. Will I be sent a SH2?

NeilO — Tue, 12 Sep 2023 14:23:04 GMT

@ShamblesX don't worry you'll be sent a Smart Hub 2 before the switch over to Digital Voice.

Thanks

Neil

Re: Preparing to move to DV but Home Hub 6A has no green phone socket. Will I be sent a SH2?

ShamblesX — Tue, 12 Sep 2023 14:26:03 GMT

Many thanks for the replies. Receiving a SH2 didn't appear in any searches I made, nor in any communications from BT. Thanks again.

Re: Preparing to move to DV but Home Hub 6A has no green phone socket. Will I be sent a SH2?

NeilO — Tue, 12 Sep 2023 14:49:29 GMT

@ShamblesX No problem, our systems check what Hub you have and will automatically order one if it's needed. You'll get a few more communications before the switchover date to explain what's happening and when.

Neil

Re: Preparing to move to DV but Home Hub 6A has no green phone socket. Will I be sent a SH2?

Cappadocia — Wed, 13 Sep 2023 08:13:13 GMT

ah, is this what's happening? I got the email as well, but I don't have a Smart Hub 2 at my address. I hope I will get it, because, as the other gentleman said before, there is no mention of receiving a new hub in any of the emails.

Cheers!