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Separate landline charge on bill since recontracting

trevdigital — Tue, 19 Sep 2023 13:45:46 GMT

I recently re contracted to BT Halo 3+ from BT Halo 3 with digital voice which I already had. The Digital Voice is Pay as you Go. I’m now getting a separate monthly Landline charge of £2. Is this something new?

Re: Separate landline charge on bill since recontracting

jac_95 — Tue, 19 Sep 2023 13:47:06 GMT

Hi trevdigital,

Thanks for the post and welcome to the Community.

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Re: Separate landline charge on bill since recontracting

Keith_Beddoe — Tue, 19 Sep 2023 13:53:44 GMT

As you re-contracted, I expect that the new contract charges £2 for PAYG. I thought it was £5.

Re: Separate landline charge on bill since recontracting

trevdigital — Tue, 19 Sep 2023 14:11:00 GMT

Oddly enough, a few days later I was offered BT Halo 3+ for the price I was paying for BT Halo 3 which saves me £2.53pm which is more than covers the £2 landline charge, also I got TNT Sports for £12. Is there a price list somewhere that shows these new charges?

Re: Separate landline charge on bill since recontracting

imjolly — Tue, 19 Sep 2023 14:19:36 GMT

since the introduction of a broadband only product there is now a charge if you want to retain ability to make and receive calls on home phone. This can be £2/5 you can also select phone package PAYG, 700 minutes or unlimited calls