This topic

Additional Free Digital Voice Adapters

JimB1 — Wed, 20 Sep 2023 11:32:35 GMT

Been switched over to Digital voice this morning and the single Digital Voice adapter supplied works with one phone but the other three phones we have plugged in around the house are now rendered useless therefore I need an additional 3 free adapters or compensation for the cost of replacing those. As BT have now gone the final mile to ensure that customers cannot communicate with them other than by joining a day long phone Q, how can this be achieved, or is it time to move elsewhere?

Edit: After wasting more than an hour going round in circles trying to contact BT I found that I could request a call back by texting our number after 'phone' to the number designated. Got a response saying someone would be in touch within 15 minutes then about 5 minutes later another text from a BT 'bot' which announced that they couldn't link an account to the information provided (ie our home phone number)! Is BT the very worst out there? Answers, on a postcard please, to ........ 🙂

Re: Additional Free Digital Voice Adapters

jac_95 — Wed, 20 Sep 2023 10:42:06 GMT

Hi JimB1,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Additional Free Digital Voice Adapters

VeteranISPUser — Wed, 20 Sep 2023 10:43:22 GMT

Hi @JimB1 Move elsewhere and you will find that they don’t supply any adapter. Just the socket on the Router.

Re: Additional Free Digital Voice Adapters

Keith_Beddoe — Wed, 20 Sep 2023 10:47:28 GMT

@JimB1

Welcome to this user forum for BT Retail phone and broadband customers.

I assume the other phones are plugged into extension sockets?

If you read the FAQ, you will see its possible to connect either the socket on the home hub, or the existing DV adapter, to the extension wiring, at a convenient point.

Re: Additional Free Digital Voice Adapters

JimB1 — Wed, 20 Sep 2023 10:49:06 GMT

Yes, but any alternative service might be cheaper although in this day and age the thought of actually communicating with anyone seems to be seems to be a triumph of hope over experience.

Re: Additional Free Digital Voice Adapters

JimB1 — Wed, 20 Sep 2023 10:50:13 GMT

I already have a Panasonic DECT set plugged into the single adapter provided.

Re: Additional Free Digital Voice Adapters

Keith_Beddoe — Wed, 20 Sep 2023 10:55:06 GMT

I already have a Panasonic DECT set plugged into the single adapter provided.

Then where are the other phones that do not work, as the Panasonic base unit will deal with DECT phones?

Re: Additional Free Digital Voice Adapters

JimB1 — Wed, 20 Sep 2023 10:59:18 GMT

They're plugged into sockets around the house as already mentioned. If the next question is 'why do we need so many phones?' the answer is that it's our choice (and expense) to have as many as we want and BT have unilaterally rendered them unuseable.

Re: Additional Free Digital Voice Adapters

Keith_Beddoe — Wed, 20 Sep 2023 11:03:24 GMT

Then connect the extension wiring to the socket on the back of the home hub, or use a phone splitter on the DV adapter to connect the extension wiring and the DECT base unit.

Remember, this is just a customer to customer help forum, everyone here, including myself, are just customers trying to help.

If you are not happy with the suggestions provided, then you will have to raise the issue with BT.

Re: Additional Free Digital Voice Adapters

imjolly — Wed, 20 Sep 2023 11:13:09 GMT

I doubt BT will supply more than 1 adapter free as you pointed out it is your choice to have so many phone connected about your house

you can however follow this previous post which explains how to re-activate your existing sockets

https://community.bt.com/t5/Archive-Staging/Correct-way-to-enable-all-BT-sockets-after-Digital-Voice/m-p/2164646/highlight/true#M76966

Re: Additional Free Digital Voice Adapters

JimB1 — Wed, 20 Sep 2023 11:33:55 GMT

Thanks for all of your replies.

Re: Additional Free Digital Voice Adapters

Jane2018 — Sun, 24 Sep 2023 09:14:46 GMT

I think as many of use do not want Digital Voice at all and it is much worse than what we have, BT should be required to send an engineer free of charge to our homes to do the whole switch over, deal with all our phones and teach us how to use it all. Eg we have phones in about 5 rooms currently which works very well. I don't want to spend a second once Digital Voice is forced on me on doing anything at all. I don't even begin to understand the terms used in the help posts although I appreciate others are trying to help.

I don't even know if Digital Voice will refuse to show my number to a caller - a feature I do NOT want, but may be the default. I just want everything to be as it now is.

Re: Additional Free Digital Voice Adapters

iniltous — Sun, 24 Sep 2023 11:06:04 GMT

I don't even know if Digital Voice will refuse to show my number to a caller - a feature I do NOT want, but may be the default. I just want everything to be as it now is.

This makes no sense, a caller has called you , they entered your phone number into their phone to contact you , ergo they know your number , they called it , if what you mean is you want to see the phone number of the person calling you ( which is the opposite of what you posted ) CLI , calling line identification, and caller display are no different on DV to what you currently have , if you want your number forwarded on calls you make so the recipient can see your number on their compatible phone , that is still the same , if you want to disable it so your number isn’t forwarded AFAIK that is still an option either on a per call basis or can be set to be permanently withheld.

Re: Additional Free Digital Voice Adapters

gg30340 — Sun, 24 Sep 2023 11:49:11 GMT

Why don't people who "don't want Digital Voice" realise it is not compulsary. It is only BT who offer Digital Voice.

If you don't want it try searching around to find a phone company who will suply you with an analogue phone line. You won't find one but please try.

While you are at it could you also look for an analogue TV service rather than the digital one that we had to change to at our own cost and a dial up broadband service not to mention the old analogue mobile phone service instead of the digital service we must use now!

Digital phone service is here to stay so rather than moaning about it look for solution rather than problems and move on!

https://www.bt.com/broadband/digital-voice

Re: Additional Free Digital Voice Adapters

gg30340 — Sun, 24 Sep 2023 11:44:31 GMT

@JimB1 wrote:
I already have a Panasonic DECT set plugged into the single adapter provided.

Plug your DECT base station into the Smarthub and your cordless phones will all work as they do now and use the Digital Adaptor in one of your sockets and plug your corded phone into that.

Re: Additional Free Digital Voice Adapters

Jane2018 — Tue, 26 Sep 2023 07:08:23 GMT

BT says a feature of digital voice is that my number will be withheld from callers. I do not want that. I found today on the BT website that apparently it is something I can switch on or off but I still am not 100% sure if it is going to be automatically like that or I have to take an active step. https://www.bt.com/help/landline/digital-voice--how-do-i-use-my-calling-features- I just want to know the default position on that issue as at the switch over as to "Permanent Withhold Number". I just want to cross off things off my list of what I will need to do or not to do so I have control and certainty. Is permanent controlled number on or off when you get digital voice - which is the default setting?

Re: Additional Free Digital Voice Adapters

Jane2018 — Tue, 26 Sep 2023 07:11:10 GMT

I know. Not everyone can cope with change as well as others and sometimes it is about having a full time job and also caring for a family and having thousands of things to do every single day with hardly a second free. Digital Voice seems occasionally to weigh on me as something else in my life like cleaning the toilets and doing my work what is yet another burden that will involve time and thought rather than the landline I have plugged in and used without very many changes since I first became a BT customer in the 1980s. If it wll be better I will get used to it and be fine. if it will not be eg cannot easily use phones in other rooms or line sound not as clear as our broadband cuts out once a day etc etc then it will be a change for the worst on a personal basis. It doesn't run in power cuts etc etc. I am still waiting to see a single thing about it that is better than what I have now.

Re: Additional Free Digital Voice Adapters

licquorice — Tue, 26 Sep 2023 07:25:12 GMT

Permanent withheld number is just another feature that you can initiate if you so wish. The default is off.

You are making a mountain out of a molehill over the change to Digital Voice.

I have been on DV for a few months and it is perfectly fine. My technophobe wife hasn't even noticed the difference.

Re: Additional Free Digital Voice Adapters

Jane2018 — Tue, 26 Sep 2023 09:11:10 GMT

Thanks. That is exactly what I wanted to know on that point - that that feature was something I would have to turn on actively. I wish the email BT had sent me had said that.

I just want things to get easier, better and cheaper than before but that so far has not happened.

Re: Additional Free Digital Voice Adapters

gg30340 — Tue, 26 Sep 2023 09:53:02 GMT

Your calls will not be cheaper. You will pay the same the call package you have at present.

If you read the FAQ that has been posted many times on the forum or search the Internet for BT Digital Voice you will find the answer to your many questions and you will see that there is nothing to worry about.