This topic

Re: My mother is confused and in a care home and I need to cancel her landline

Robinsmum — Wed, 20 Sep 2023 14:41:22 GMT

I have the same problem. When I telephoned they said I had to do it online, but couldn't find anywhere to do. The help section said to telephone but then I'm back to square one. I have POA.

Thanks

Re: My mother is confused and in a care home and I need to cancel her landline

imjolly — Wed, 20 Sep 2023 14:47:07 GMT

As the previous thread was marked solved I moved your post to start own thread so you get replies

Are you named as account manager on BT account

Re: My mother is confused and in a care home and I need to cancel her landline

NeilO — Wed, 20 Sep 2023 18:23:50 GMT

Hi @Robinsmum I'm really sorry you're experiencing difficulty cancelling the line. Have you registered the POA with BT yet? I'll send you a private message so you can get in touch with the moderation team and we'll be happy to help.

Thanks

Neil