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Digital voice cables

Rob3rts75 — Thu, 21 Sep 2023 08:49:49 GMT

Hi all I'm still trying to get this digital voice set up but now need a male to male wire from green part of the smart hub 2 to the bt digital adapter do bt supply these please

Re: Digital voice cables

Keith_Beddoe — Thu, 21 Sep 2023 08:56:18 GMT

@Rob3rts75

You do not connect those together, they are separate phone connections.

You can connect one phone to the back of the home hub 2, and another phone to the DV adapter phone socket.

Re: Digital voice cables

licquorice — Thu, 21 Sep 2023 08:59:02 GMT

Doh, should have read properly.

Re: Digital voice cables

imjolly — Thu, 21 Sep 2023 08:58:56 GMT

the DV adapter connects wireless using DECT to the SH2 no wiring required just pair to SH2

Re: Digital voice cables

Rob3rts75 — Thu, 21 Sep 2023 09:07:53 GMT

Done all the set up the phone says can't make or receive calls no Internet connection

Re: Digital voice cables

imjolly — Thu, 21 Sep 2023 09:12:54 GMT

have you checked in hub manager the DV is active your phone number is shown in hub manager and will show as active

if just moved to DV you may need to restart the SH2

Re: Digital voice cables

Rob3rts75 — Thu, 21 Sep 2023 09:16:41 GMT

Hub manager is saying phone not configured after multiple restarts

Re: Digital voice cables

licquorice — Thu, 21 Sep 2023 09:24:04 GMT

Then you don't have DV yet.

Re: Digital voice cables

Rob3rts75 — Thu, 21 Sep 2023 09:27:59 GMT

How is it the phone isn't working because we should be on DV

Re: Digital voice cables

imjolly — Thu, 21 Sep 2023 09:38:37 GMT

until your phone number in SH2 shows active you are not on DV

try phoning CS 03301234150 and see if they can help you get connected

Re: Digital voice cables

licquorice — Thu, 21 Sep 2023 09:39:56 GMT

The phone isn't working because DV hasn't been activated. Call customer services to find out why.

0330 1234 150

Re: Digital voice cables

Rob3rts75 — Thu, 21 Sep 2023 10:01:23 GMT

Thanks

Re: Digital voice cables

Rob3rts75 — Thu, 21 Sep 2023 20:22:28 GMT

The conector to the hub is the same as the DV adapter

Re: Digital voice cables

licquorice — Thu, 21 Sep 2023 20:56:51 GMT

The DV adapter is effectively simply a portable phone socket. It connects to the hub via DECT and provides a phone socket for an analogue phone and just needs to be plugged into any mains socket.