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Unable to call abroad using Digital Voice

Lydia3 — Wed, 19 Oct 2022 09:34:58 GMT

Hi,

We just have Digital Voice setup by a BT engineer. So far it works well apart from the fact that we cannot place a call to the US to reach some family.

Any ideas ?

Thanks.

Lydia

Re: Unable to call abroad using Digital Voice

jac_95 — Wed, 19 Oct 2022 09:37:16 GMT

Hi Lydia3,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Unable to call abroad using Digital Voice

imjolly — Wed, 19 Oct 2022 10:33:03 GMT

what actually happens when you try and dial the international country code?

Re: Unable to call abroad using Digital Voice

Lydia3 — Wed, 19 Oct 2022 12:08:33 GMT

Hi, Thank you for your reply. I get a voice message telling that the number is wrong. First I know it's right. Second I tried to ring several of my contacts who live abroad and it is the same problem every time. 😟

Re: Unable to call abroad using Digital Voice

Anonymous — Wed, 19 Oct 2022 12:17:10 GMT

Try going to MyBT > Your Products > Landline > Show More Landline Features & check that premium rate calling isn't enabled, as that seems to also bar international.

Re: Unable to call abroad using Digital Voice

RICHARDTITFORTH — Tue, 26 Sep 2023 12:42:28 GMT

This works, had digital voice as part of a new FTTP line and couldn’t call abroad, logged into my BT on the web (not the app) and eventually found the tab for “calling features” and un-ticked the box for “International and Premium Rate Call Barring”. You can also switch of the 1571 in the list of options too.