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Re: Phone not configured on Hub

Rob3rts75 — Sat, 16 Sep 2023 10:33:11 GMT

We are having the same issue its been ongoing since August phone not configured we've had a engineer but he couldn't do anything because its on bt side but its still not working

Re: Phone not configured on Hub

DavidM — Sat, 16 Sep 2023 10:36:41 GMT

Hi @Rob3rts75 and thanks for the post.

I can see @NeilO has offered help on your other thread but in the meantime you might want to contact the FTTP team on 08005874787 who should be able to get a fault raised to the tech guys to investigate this as the engineer was unable to resolve.

Cheers

David

Re: Phone not configured on Hub

Rob3rts75 — Sat, 16 Sep 2023 10:43:23 GMT

Hi I've sent details over to Neil 0 but not had a reply as of yet cheers

Re: Phone not configured on Hub

DavidM — Mon, 02 Oct 2023 08:12:50 GMT

Hi @Rob3rts75 ,

Thanks for sending over the details. I'm sorry it took a while to get this sorted but we got there in the end. Post back if you have any other issues.

Cheers

David