This topic

FREE DV ADAPTER

ljm — Sun, 08 Oct 2023 08:21:16 GMT

Hello, plse can someone tell me why I am asked to create an EE account when ordering my FREE DV Adapter via bt. com/dvequipment when I'm a bt customer, and so you already have my details??

Re: FREE DV ADAPTER

jac_95 — Sun, 08 Oct 2023 08:27:06 GMT

Hi ljm,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: FREE DV ADAPTER

ljm — Sun, 08 Oct 2023 08:30:40 GMT

Thanx jac, but I have already looked in there and cannot find the answer to my Post?

Re: FREE DV ADAPTER

Keith_Beddoe — Sun, 08 Oct 2023 08:38:41 GMT

I think you will find its the EE shop (Used to be the BT Shop) you have to register with. You can then order the DV adapter for free, by using a code supplied by BT, at the checkout.

Re: FREE DV ADAPTER

ljm — Sun, 08 Oct 2023 10:22:56 GMT

Oh, right thanx Keith! Had no idea the BT shop was now called EE shop.

Re: FREE DV ADAPTER

RIC9380 — Sun, 08 Oct 2023 11:27:47 GMT

From the website:

"EE Store is the online destination for all your tech needs, and the new name for BT Shop – that’s because BT and EE are part of the same family.

BT and EE. Better as one. We already give you broadband you can rely on including Full Fibre, the UK’s most reliable broadband technology. We’re part of the same family as EE, the UK’s best-performing mobile network, so we can give you a better connection wherever you are. And, together, we’re giving you a better deal, too. That's why it's the perfect time for BT Shop, to become EE Store."

Just search for EE Store to log in or register. I can't post a link to the page, sorry.

RIC9380

Re: FREE DV ADAPTER

ljm — Sun, 08 Oct 2023 12:23:36 GMT

Thanx Ric. Have already done it. Just wondering, wud I now be classed as "registered" for future purchases (even though I haven't paid for anything on this EE shop site, as the Adapter was free) and cud I use my old BT shop password with this new EE shop site? 🤔

Re: FREE DV ADAPTER

RIC9380 — Sun, 08 Oct 2023 17:23:20 GMT

Thinking back, I moved my mobile from BT Mobile to EE Mobile (as advised to do by BT) some time ago. I then registered with EE so that I could view and pay my bills online. I imagine that's what you'll have to do.

RIC9380

Re: FREE DV ADAPTER

Keith_Beddoe — Sun, 08 Oct 2023 17:26:26 GMT

I think that the online EE shop is most likely a separate entity, much like the BT Shop was. People can buy stuff from the EE shop, without actually being an EE broadband or mobile customer.