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Chaotic DV switchover process

Cowley — Mon, 09 Oct 2023 14:34:30 GMT

I was told on 7 August that I would be switched within 30 days. That hasn't happened. Now I'm told I need to pay £2 extra a month. The BT website says

"Do I have to pay extra for Digital Voice?

No, there’s no charge. We also won’t change your contract length, or increase the cost of your service when your contract ends."

Seems a bit strange. I'll stick with my analogue line.

Re: Chaotic DV switchover process

jac_95 — Mon, 09 Oct 2023 14:37:06 GMT

Hi Cowley,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Chaotic DV switchover process

imjolly — Mon, 09 Oct 2023 14:45:18 GMT

@Cowley

there is no additional charges for DV however when you renew your contract you have option of broadband only or broadband with phone. with phone means you have the ability to make/receive calls on your home phone and there is an additional cost of £2/5pm + any charges for your call package. to avoid confusion the 'land line cost or line rental as often used' is included in you broadband package and is same whether you are on FTTP or FTTC

Re: Chaotic DV switchover process

Cowley — Mon, 09 Oct 2023 14:53:11 GMT

Ironic for a communications company to have such poor communications! First I was told it was happening, now I'm told it won't be without paying extra. The full fibre roll out in my area has been put back again to December 2026, so BT doesn't feel like a great place to be locked into for 2 more years.

Re: Chaotic DV switchover process

licquorice — Mon, 09 Oct 2023 15:00:45 GMT

There is no extra charge for DV. Landline charges are exactly the same for analogue as digital.

If you don't wish to have either, there is a slight reduction in your package price.

You were either misinformed or you misinterpreted what was said.