This topic

Free landline phones

MarcProudlove — Fri, 13 Oct 2023 14:36:42 GMT

How do you get the Digital Voice phones?

When I was joining BT I was told I could get one as I had broadband and a landline set up, I wasn't sure if my parents would want the phone as they were pensioners but I was told that I could choose on the day everything was installed.

When the engineer came and I asked he said all he did was fit whatever was in the box and the digital voice phones were not in the box.

Do I need to contact BT somehow and ask for them and pay the postage again?

Re: Free landline phones

jac_95 — Fri, 13 Oct 2023 14:37:06 GMT

Hi MarcProudlove,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Free landline phones

Keith_Beddoe — Fri, 13 Oct 2023 14:43:33 GMT

@MarcProudlove

Welcome to this user forum for BT Retail phone and broadband customers.

BT no longer issue free phones. All you need to do is to plug your existing phone into the socket on the back of the Smart Hub 2.

BT will supply a free Digital Voice Adapter, and will issue you with a voucher code which you use at the checkout on the EE store.

The Digital Voice Adapter allows you to plug in your existing phone, if its not possible to plug it into the Smart Hub 2.

Re: Free landline phones

MarcProudlove — Fri, 13 Oct 2023 15:50:08 GMT

Thanks for the reply

I already bought an extension cable and plugged in my old existing landline, I was just wondering what happened to the one the salesman had mentioned was.

If they are no longer free though it makes sense that I didn't get it, although I'm not sure why he said I could decide on the day the engineer came if I wanted one or not.

Although the same guy also said I could not keep my old Virgin landline number, but didn't mention that I could if I had cancelled Virgin first instead of waiting for BT to install their service before cancelling.

Thats on me though, I should have thought about cancelling Virgin to "free" the number I suppose.