This topic

Ex Directory

devonjem — Wed, 18 Oct 2023 18:38:03 GMT

Hello

We have been ex directory for years but now today see our name and address in a new phone book. Does anyone know who I can contact about this mistake?

thanks

Re: Ex Directory

NeilO — Wed, 18 Oct 2023 19:10:28 GMT

Hi @devonjem welcome to the community and thanks for posting, do you have your landline with BT?

Neil

Re: Ex Directory

devonjem — Wed, 18 Oct 2023 19:13:19 GMT

Hello Neil. We got the BT phone book today with our number in it. I think we pay EE for the line. Thanks

Re: Ex Directory

NeilO — Wed, 18 Oct 2023 19:25:45 GMT

@devonjem EE will need to make you ex-directory again. The BT Phone book is given the details to publish by the provider of the line. There is a community for EE customers but I think you would be best contacting their customer service team Contact us about your broadband and landline (ee.co.uk)

Thanks

Neil

Re: Ex Directory

devonjem — Wed, 18 Oct 2023 19:31:54 GMT

OK thanks Neil

Re: Ex Directory

NeilO — Wed, 18 Oct 2023 19:45:48 GMT

@devonjem No problem

Re: Ex Directory

devonjem — Thu, 19 Oct 2023 13:31:33 GMT

Hello Neil

I just got this message from EE

"Thank you for your email.

I have checked your account and with our profile this is showing as ex directory.

If this is showing in the phone book, I would possibly contact them to make the changes.

I do apologise for any undue stress this may have caused you.

Kind Regards"

Is there someone I can contact at BT to get this fixed? thanks

Re: Ex Directory

David500 — Thu, 19 Oct 2023 13:37:21 GMT

See this link: https://www.thephonebook.bt.com/HelpAndSupport/HelpAndSupport/

Re: Ex Directory

JohnC2 — Thu, 19 Oct 2023 14:10:55 GMT

Hi @devonjem, as EE are your current provider they are the only ones who can deal with this for you.

The phone book website states: 'If you have a service provider other than BT you will need to contact your own service provider as BT is not able to make changes to this central database on behalf of other telephone service providers.

Once you have asked your own service provider to make the necessary amendments the correct data will be added to the OSIS database for cascade to all directory service providers including BT.'
Cheers

John

Re: Ex Directory

devonjem — Thu, 19 Oct 2023 14:15:02 GMT

Thanks John. I have contacted EE and they say their records show my number should be ex directory. Should I ask them to re-confirm that to BT? thanks

Re: Ex Directory

JohnC2 — Thu, 19 Oct 2023 14:29:24 GMT

Hi @devonjem, they should check with the Phone Books team, the link @David500 has posted above, as they are in charge of the phonebook as can confirm what the status is with them and how to correct it.

Cheers

John

Re: Ex Directory

devonjem — Thu, 19 Oct 2023 14:36:51 GMT

OK thanks John. I have asked EE to do that. regards

Re: Ex Directory

imjolly — Thu, 19 Oct 2023 14:37:37 GMT

BT are stopping the production the paper phone book from march 2024 although still think will be a digital book