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Re: Recover previous number

mukhaimer — Thu, 19 Oct 2023 15:57:41 GMT

Hi @RobbieMac I have a similar issue. Can I please DM you with my details and the number I'm trying to get back? Thanks!

Keith_Beddoe — Thu, 19 Oct 2023 16:00:37 GMT

Welcome to this user forum for BT Retail phone and broadband customers.

I have moved your post to this new thread, so you can get personal help from the community or moderators, so please watch this thread for updates.

I assume you are a current BT Retail phone customer?

imjolly — Thu, 19 Oct 2023 16:02:40 GMT

Assuming a BT customer how and when did you last have your number?

mukhaimer — Thu, 19 Oct 2023 16:05:37 GMT

Correct, the number was with BT. It's been a few years that it's been lost.

mukhaimer — Thu, 19 Oct 2023 16:08:56 GMT

And I'm still currently a BT customer, but I've been given a different number

imjolly — Thu, 19 Oct 2023 16:09:21 GMT

Then you will not get number back if that long ago

mukhaimer — Thu, 19 Oct 2023 16:11:19 GMT

Thanks for your reply.

If the number remains unused after this long time, what options does one have to recover it or port it?

Keith_Beddoe — Thu, 19 Oct 2023 16:14:28 GMT

You can only recover a number if it was lost within 28 days, this period is sufficient time to allow porting to another provider.

Old numbers would only exist on the old analogue PSTN exchanges, which are being closed. Its not possible to re-allocate them to BT Digital Voice.

No new analogue connections are being made.