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Smart Hub 2 Delivery

ljm — Sat, 21 Oct 2023 09:54:26 GMT

I've just received a Smart Hub 2 without a new Broadband cable or Microfilter or instruction leaflet. My switchover date is Wed 25 October to DV. How do i get hold of these missing items which I need before Wednesday?

Re: Smart Hub 2 Delivery

Keith_Beddoe — Sat, 21 Oct 2023 10:06:44 GMT

deleted by poster, as really a DV changeover issue.

Re: Smart Hub 2 Delivery

VeteranISPUser — Sat, 21 Oct 2023 10:01:19 GMT

Hi @ljm The existing broadband cable should be the same as your existing cable. You don't need a microfilter with DV.

Re: Smart Hub 2 Delivery

Anonymous — Sat, 21 Oct 2023 10:17:18 GMT

If you're currently using a BT Hub then @VeteranISPUser is correct. If you're using a third party router there's a chance the cable won't work.

Re: Smart Hub 2 Delivery

ljm — Sat, 21 Oct 2023 11:03:52 GMT

I do need a microfilter as I only have a wall socket with one port. Whilst I can use the old microfilter and broadband cable, my point is I should have received a new filter and cable with my new Hub 2.

Please can someone help me, as having difficulty getting Hub Manager page. When I enter 192.168.1.254 it takes me to a page which says 403 Forbidden then underneath it says Illegal Filename. Or after using a Google search I got the Hub Manager but all of it greyed out except a white box saying Hybrid Connect Status:Not Congured (and the phone box which of course I expected to be white,as I don't switchover to DV til next Wednesday)

I have done a Factory Reset but still I can't access the Hub Manager via the above??

Re: Smart Hub 2 Delivery

licquorice — Sat, 21 Oct 2023 11:33:47 GMT

It's not greyed out, that's the Hub2 colour scheme.

Access might be a browser problem as the address is http rather than Https and it might object thinking it is a security problem.

Re: Smart Hub 2 Delivery

imjolly — Sat, 21 Oct 2023 11:44:12 GMT

@ljm

You don't get replacement cables when you already have the required cable and filter to connect the SH2

Re: Smart Hub 2 Delivery

ljm — Sat, 21 Oct 2023 12:10:47 GMT

Thanks for replying.

The only way I can reach bt hub manager is via 192.168.1.254/home.htm. Is this OK?

Also, why does one of the boxes on hub manager say Hybrid Connect:Status not Configured. What is this?

Also when I click on the Broadband page of Hub Manager and go to Internet it says FTTP toggle ON when I only have FTTC so shall I toggle it to OFF?

Sorry to bug you with all these questions and thanks for your help.

Re: Smart Hub 2 Delivery

imjolly — Sat, 21 Oct 2023 12:12:52 GMT

if you have FTTC not FTTP then toggle off and it just makes router port 4 Lan and not WAN which is needed for FTTP

Re: Smart Hub 2 Delivery

licquorice — Sat, 21 Oct 2023 12:31:09 GMT

Presumably you don't have halo 3+ and hence a hybrid connect device. Therefore it will be shown as not configured in the hub manager.

Re: Smart Hub 2 Delivery

ljm — Sat, 21 Oct 2023 12:39:43 GMT

Thanks imjolly. Just one more question please.

Why does one of the boxes in Hub Manager say Hybrid Connect-Status Not Configured?? What is this plse?

Re: Smart Hub 2 Delivery

ljm — Sat, 21 Oct 2023 12:41:07 GMT

Thanks Liquorice. Your answer and my post crossed. 👍