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Connection problem digital voice

Tacker — Sat, 21 Oct 2023 21:50:00 GMT

HI My phone has RJ11 or RJ45 connector so will not fit phone sockct on BT hub do I need a RJ11 or RJ45 adaptor or maybe another suggestion

Thank you

Tacker

Re: Connection problem digital voice

RIC9380 — Sun, 22 Oct 2023 06:20:05 GMT

Just do a quick internet search for an adaptor. Plenty come up for just a couple of quid.
RIC9380

Re: Connection problem digital voice

Keith_Beddoe — Sun, 22 Oct 2023 06:42:45 GMT

An unused microfilter can be used, if your phone has an RJ11 plug. It does not matter if its plugged into the broadband side of the microfilter, as that is simply a straight through connection.

Re: Connection problem digital voice

Anonymous — Sun, 22 Oct 2023 06:54:24 GMT

This seems a bit odd as it must have had a BT431a plug to connect previously. So I'm wondering if this is a newly acquired phone, possibly IP as you mention RJ45. So what phone is it exactly?

Re: Connection problem digital voice

Tacker — Sun, 22 Oct 2023 09:15:40 GMT

Hi
Thank you for your response my phone is very new it is
Camplicomms PowerTel 196
Regards
Tacker

Re: Connection problem digital voice

Keith_Beddoe — Sun, 22 Oct 2023 09:27:44 GMT

Its probably supplied to suit all phone systems with a suitable adapter.

Normally one is supplied in the box with it and is actually shown on their page, so perhaps you have discarded it by mistake?

As I have mentioned, an unused microfilter would do the same job.

Re: Connection problem digital voice

Anonymous — Sun, 22 Oct 2023 09:32:33 GMT

Assuming that you bought if from a retailer, it should have the correct connector supplied. I'd suggest querying that with them. Otherwise just look for an RJ11 to BT adapter or as previously suggested, an old microfilter will do the job, albeit a bit clumsily.

If you have old equipment laying around with an RJ11/BT cable you could try that in place of the new cable. It will either work or not, but won't do any harm.

Re: Connection problem digital voice

jac_95 — Sun, 22 Oct 2023 09:25:56 GMT

Looking at the user manual for that phone I do see a note saying

Please note that the Amplicomms PowerTel 196 Amplified Telephone is not supplied with a BT splitter cable.

So a BT to RJ11 adapter will need to be used. If you have a microfilter as @Keith_Beddoe has suggested give that a go. Otherwise you can find a BT to RJ11 adapter online

Re: Connection problem digital voice

Keith_Beddoe — Sun, 22 Oct 2023 09:30:43 GMT

It does show an adapter in the box, but a splitter may be referring to a dual outlet adapter which allows two phones to be plugged into one socket.

Re: Connection problem digital voice

Tacker — Sun, 22 Oct 2023 09:35:17 GMT

Hi, Thank you for your reply, I am pretty green with this stuff, I take it you mean plug a microfilter into the hub then plug in my phone, I have tried that with an adaptor would that not be the same

Tacker

Re: Connection problem digital voice

Keith_Beddoe — Sun, 22 Oct 2023 09:42:43 GMT

A microfilter has an RJ11 outlet, which is normally used for connecting a broadband router, but should also allow you to plug in a phone, as its simply wired through.

What happened to the adapter that was supplied with the phone?

Are you sure that BT Digital Voice has been activated, otherwise nothing would work?

Re: Connection problem digital voice

Anonymous — Sun, 22 Oct 2023 09:43:18 GMT

We really need the whole story.

Are you already on DV & had another phone working?
Are you in the process of moving to DV for the first time?
What is the "other adapter" you refer to?

Re: Connection problem digital voice

Tacker — Sun, 22 Oct 2023 09:52:06 GMT

Hi in the process of moving to DV for the first time?

Re: Connection problem digital voice

Tacker — Sun, 22 Oct 2023 09:54:18 GMT

Hi I have had confirmation from bt it is on

Thanks

Re: Connection problem digital voice

Tacker — Sun, 22 Oct 2023 09:55:53 GMT

Hi Yes that is correct

thanks

Re: Connection problem digital voice

imjolly — Sun, 22 Oct 2023 09:57:56 GMT

can you go to hub manager 192.168.1.254 into browser bar and you should see your phone number and active if DV available

Re: Connection problem digital voice

Tacker — Sun, 22 Oct 2023 09:58:15 GMT

The adaptor is RJ11 to normal bt socket

Re: Connection problem digital voice

Keith_Beddoe — Sun, 22 Oct 2023 10:10:31 GMT

Which is what you need.

Are you sure you are looking at the correct socket on the back of the Smart Hub 2, as it may be hidden under a label? Its the green one marked phone port, and is a standard phone socket.

Re: Connection problem digital voice

Anonymous — Sun, 22 Oct 2023 10:16:30 GMT

@Tackerwrote:
The adaptor is RJ11 to normal bt socket

I have no idea what/who your previous replies is in response to. That's not your fault but the awful software this forum runs on. Are you saying that you had another phone working connected to the Hub?

If not & an adapter doesn't work then 99.9% it's a DV issue, regardless of BT may have told you. Follow @imjolly's advice.

Re: Connection problem digital voice

StuartHK — Sun, 22 Oct 2023 10:19:16 GMT

I did find when I was switched that it didn’t work until I rebooted the hub…despite it telling me it was working before.