This topic

Do BT Still Supply a Free Phone?

caravanj — Mon, 23 Oct 2023 21:02:15 GMT

We've just joined BT & go live with full fibre & Digital Voice on Friday.

When I first Googled BT Digital Voice the link said ' Experience Digital Voice from BT. With Call Diversion & Call Protect, upgrade now to get crystal clear calling, plus a free digital home phone handset.'.

However, our hub is on it's way but no mention of a phone so can we assume that BT no longer supplies them for free & the free offer link should, therefore, be removed?

Re: Do BT Still Supply a Free Phone?

imjolly — Mon, 23 Oct 2023 21:10:30 GMT

From other posts BT are no longer supplying free DV phones but you should still be Able to get a DV adapter to allow you to use your existing phone away from your SH2

Re: Do BT Still Supply a Free Phone?

caravanj — Tue, 24 Oct 2023 04:43:22 GMT

@imjolly

Thanks for your reply.

That was my original understanding but I then saw the Google search where it said free phone or free adapter & being an 'owt for nowt' Northener I thought I'd ask.

Anyway it doesn't really matter as we'll be using our existing phone network with it plugged into the SH 2.

Re: Do BT Still Supply a Free Phone?

NeilO — Tue, 24 Oct 2023 08:19:55 GMT

Hi @caravanj I can confirm that a digital voice phone is no longer provided free of charge, however you can still buy one. Please can you post the link where you seen the information about a free handset as I'd like to feed that back so it can be corrected?

Thanks

Neil

Re: Do BT Still Supply a Free Phone?

caravanj — Tue, 24 Oct 2023 09:15:14 GMT

@NeilO

If you Google BT Digital Voice the paragraph that pops up before clicking the link is where it shows Experience Digital Voice from BT. With Call Diversion & Call Protect, upgrade now to get crystal clear calling, plus a free digital home phone handset but when you click on the link the actual article says If you need an adaptor, you can order one for free. Or, to get the benefits of HD calling, you could choose one of these discounted Digital Home Phones which is what decided me to query it.

It's not a problem as we'll use our existing DECT phones.

P.S. Where would we obtain a discounted phone?

Re: Do BT Still Supply a Free Phone?

NeilO — Tue, 24 Oct 2023 09:55:19 GMT

Thanks @caravanj I'll highlight this.

Cheers

Neil

Re: Do BT Still Supply a Free Phone?

caravanj — Tue, 24 Oct 2023 14:44:21 GMT

@NeilO

Hi Neil,

Are BT still doing the discounted phones or is the whole link article out of date?

Re: Do BT Still Supply a Free Phone?

DavidM — Tue, 24 Oct 2023 16:14:29 GMT

Hi @caravanj ,

Thanks for the post. We're not offering discounted phones either. We'll get this fed back and corrected.

Cheers

David

Re: Do BT Still Supply a Free Phone?

caravanj — Tue, 24 Oct 2023 16:28:26 GMT

@DavidM

Ok, thanks for replying.

Re: Do BT Still Supply a Free Phone?

NeilO — Fri, 03 Nov 2023 11:17:14 GMT

@caravanj The link should be updated, thanks for highlighting it.

Thanks

Neil

Re: Do BT Still Supply a Free Phone?

caravanj — Fri, 03 Nov 2023 11:29:23 GMT

@NeilO

You're welcome , it didn't really bother me but there are a fair few trading standards warriors out there.

P.S. I've bought the Alexa version of the BT phone.

Re: Do BT Still Supply a Free Phone?

Redders01 — Thu, 07 Dec 2023 04:26:29 GMT

When I signed my contract I got free phones, one of mine has just packed up, and C)S are sending me another free phone also I have to send old one back as told o don't own kit I only tent it off them as you get charged if you do not return your kit, so if you renting it so if you were like myself signed contract when it first gave you free handsets by consumer law if it breaks they have to replace it FOC as you don't own it you really only renting

Re: Do BT Still Supply a Free Phone?

licquorice — Thu, 07 Dec 2023 07:52:59 GMT

You do not have to send the old phone back.

Re: Do BT Still Supply a Free Phone?

Redders01 — Thu, 07 Dec 2023 08:55:05 GMT

Yes you do I have ato send mine back and received new one

Re: Do BT Still Supply a Free Phone?

iniltous — Thu, 07 Dec 2023 09:14:42 GMT

How much rental do you pay for your BT supplied DV phone ? , the answer is you pay nothing , it isn’t a rented device , it was supplied for ‘free’ , if it fails within the guarantee period you are ‘entitled’ to a replacement or repair , it will be interesting in a year or two when theses devices are beyond any guarantee or expectation of then being still within their working life , will BT continue to replace them , any return of BT equipment ( if they ask for it to be returned ) is because of the terms the ‘free’ device was supplied under ( stop being a customer , return the device) , and for BT to comply with recycling commitments.

Re: Do BT Still Supply a Free Phone?

Redders01 — Thu, 07 Dec 2023 09:51:14 GMT

In reply to your answer, the phones are on loan, while on loan if you break them you are liable for repair BUT under consumer act 2015 if the item goes faulty and it is not down to you then the company/person who loaned you the item are liable for repair,, that clarifies that up,,

Re: Do BT Still Supply a Free Phone?

licquorice — Thu, 07 Dec 2023 10:29:14 GMT

Unlike other BT equipment, the phones are NOT on loan and do NOT need to be returned.

See message 2 from a BT Mod.

https://community.bt.com/t5/Bills-Packages/What-equipment-do-I-return/m-p/2280959

Re: Do BT Still Supply a Free Phone?

Redders01 — Thu, 07 Dec 2023 10:55:16 GMT

BT's well publicised policy is that ALL equipment is supplied on loan only and should be returned . also Wherever possible, all returned equipment is then refurbished and reissued in an attempt to prevent it from going to landfill.;

Re: Do BT Still Supply a Free Phone?

Redders01 — Thu, 07 Dec 2023 11:01:22 GMT

Advanced digital phone is locked to BT only

BT community

https://community.bt.com › td-p

21 Jun 2023 — Re: Advanced digital phone is locked to BT only ? BT's well publicised policy is that ALL equipment is supplied on loan only and should be ...

Re: Do BT Still Supply a Free Phone?

Redders01 — Thu, 07 Dec 2023 11:06:48 GMT

So what you are saying then is BT are doing double standards, where it states all BT equipment is on loan and must be returned, so a DV phone that has BT printed on it, supplied by BT is not BT equipment?????