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Re: BT Full Fibre Broadband & Alarm Dialer System

gcwj — Sun, 29 Oct 2023 16:31:36 GMT

hi there
i have the same issue - and now on digital voice.. my alarm dialer system now doesn't work and when the alarm goes off it simply trips the broadband to error mode

so help, insights appreciated.

the alarm company will have to be called otherwise and that's going to cost...

thank you

Re: BT Full Fibre Broadband & Alarm Dialer System

licquorice — Sun, 29 Oct 2023 16:34:20 GMT

It's a problem for your alarm company to solve.

Re: BT Full Fibre Broadband & Alarm Dialer System

Keith_Beddoe — Sun, 29 Oct 2023 16:35:54 GMT

@gcwj

Have you plugged the alarm unit into the phone socket on the back of the Smart Hub 2?

It will no longer work if its still connected to your phone line.

Re: BT Full Fibre Broadband & Alarm Dialer System

gcwj — Sun, 29 Oct 2023 16:54:42 GMT

thanks for the quick reply

sadly it is a bit more complicated than that as it is wired into the back of the bt comms box I believe. so I think is beyond my engineering skills !

Re: BT Full Fibre Broadband & Alarm Dialer System

Keith_Beddoe — Sun, 29 Oct 2023 16:59:48 GMT

@gcwj

Then only your alarm company can sort this out, they should have been well informed about this type of issue.

Re: BT Full Fibre Broadband & Alarm Dialer System

DavidM — Mon, 30 Oct 2023 08:29:41 GMT

Hi @gcwj and welcome back.

Good to see you again. @Keith_Beddoe and @licquorice are correct. This is one for your alarm company to sort out. I'd be interested to know the outcome so please keep us updated.

Cheers

David