This topic

Digital Voice

BrianPidgley — Mon, 30 Oct 2023 19:00:03 GMT

I switched to digital voice 3 weeks ago. I have a Panasonic phone but digital voice keeps failing. I cannot make or receive calls. BT engineers are making the 4th visit tomorrow. I have WiFi signal but the signal strength does apparently dip in my area.

Re: Digital Voice

imjolly — Mon, 30 Oct 2023 19:26:07 GMT

This has been covered numerous times the phones connect to hub using DECT not wifi. The SH2 is a DECT base station for the phones

Re: Digital Voice

BrianPidgley — Mon, 30 Oct 2023 20:05:15 GMT

My Panasonic phone is connected directly to SH2 but digital voice still fails frequently.

Re: Digital Voice

imjolly — Mon, 30 Oct 2023 20:21:33 GMT

Is your Panasonic connected to green socket on back of hub? Is it corded or Panasonic base station connected to hub?

Re: Digital Voice

BrianPidgley — Mon, 30 Oct 2023 20:28:26 GMT

Panasonic base station connected to green socket on SH2.

Re: Digital Voice

imjolly — Mon, 30 Oct 2023 21:07:23 GMT

Have you check hub manager to see your phone number and showing active? Have you tried a different phone to eliminate a problem with Panasonic?

Re: Digital Voice

BrianPidgley — Mon, 30 Oct 2023 21:32:38 GMT

I have checked the hub manager and my phone is certainly shown as active. I do have another phone to use as an alternative. Digital voice has worked with this phone but I keep losing connectivity. Factory reset of the hub has been tried. The first attempt was successful but was short lived. The last time was unsuccessful

Re: Digital Voice

Keith_Beddoe — Mon, 30 Oct 2023 21:43:41 GMT

Are you sure that its not the broadband which is dropping. Do the lights change on the home hub when you lose phone connection?

Are you on FTTC or FTTP ?

Re: Digital Voice

BrianPidgley — Mon, 30 Oct 2023 22:21:10 GMT

Thank you. You may be right in saying that it could be the broadband that is dropping.However, the light on the hub remains blue when I lose service.

Not sure about fttp or fttc but if anything it is more likely to be fttc. Access to broadband has not changed on joining digital voice so it could still be ADSL.

Re: Digital Voice

Jane2018 — Sun, 05 Nov 2023 21:55:50 GMT

This is something that worries me about London getting Digital Voice by end of 2023 as our internet cuts out briefly several times a day (BT/open reach cannot fix it for us or neighbours) which isn o problem at all with my reliable landlines but could be a massive issue when Digital Voice is forced on us. In these brief cases of loss of internet it is usually so fast the biggest issue is a web page will tell me to reconnect to internet and if I go away for 1 or 2 minutes it is usually back on. I don't think the hub changes from blue. However what will happen to the calls? Like many these days we often work at home and landline calls are how we earn the money to eat/pay BT phone bills.

When we are moved over I will plug my corded phones into the new hubs BT will be sending but I fear the service will be much less reliable.

Re: Digital Voice

HHGTTG — Mon, 06 Nov 2023 09:43:28 GMT

Well when this does arrive, I have decided to keep my DECT cordless phone where it currently is i.e in another room from the Home Hub 6 and use a DV Voice adapter and pair this with the new Smart Hub 2 and plug my DECT phone into that rather than move the phone and answering phone base where the Hub is.
My good old corded speakerphone in the hall is in a position where's there is no main supply so again I will need to move it to a more unsuitable position and use a DV adapter on that. It really is a regressive process for a lot of people.

Re: Digital Voice

ljm — Mon, 06 Nov 2023 11:34:44 GMT

You could keep your old corded speakerphone in your hallway by attaching it to an extension cord which you then plug into a hub 2 port, and hide the ext lead in trunking,providing phone is not miles away from your dv router of course. Just a thought 😀👍

Re: Digital Voice

HHGTTG — Mon, 06 Nov 2023 12:34:14 GMT

It's 'miles' away.

Re: Digital Voice

WSH — Mon, 06 Nov 2023 12:40:48 GMT

I was moved over to DV back in September.

I have a seven-year-old Panasonic cordless set. Three handsets + answer phone set to answer after 5 rings. Base station sits in the living room, exactly the same place as before. SH2 is in the hall by the phone socket. I just unplugged my phone extension cable from the phone socket and plugged it into the back of the SH2 then rebooted the SH2. Not had any problems with it at all.

While I acknowledge concerns like the loss of phones during a power cut are legitimate, (I’m fortunate enough to have a good mobile signal), I must say people seem to be stressing over this far more than they need to. Operationally, most of you won’t notice any difference.

Re: Digital Voice

Jane2018 — Tue, 07 Nov 2023 18:20:20 GMT

It is helpful to know there are no differences. I have a lot of questions about settings, but leaving those aside, my main issue will be if the line is as clear as a bell like my current landline on which I spend hours a day (given our broadband cuts out several times a day).

These questions about distance reminds me of when I as about to give birth to twins (and as now work for myself an d even then often worked at home so cannot not work or we don't eat etc....) I bought one of the longest extension cables possible to take the downstairs work landline phone a very long way up the house in case I was bed bound...... although I set it up by day 1 after the births I was chasing downstairs to take work calls. I still have that long cable to this day, unused).

Re: Digital Voice

WSH — Tue, 07 Nov 2023 18:49:51 GMT

I think you may be pursuing the wrong complaint here.

If your broadband is unstable then you should be chasing BT to sort that out. Of course, you could use the impending change to DV as a pretext to apply pressure for them to fix the internet connection.

Ultimately worrying about DV without fixing the underlying broadband problem is a pointless exercise.

When the broadband cuts out is that at the hub or a wireless thing? The phone will plug direct into the hub and so should not be affected by any wireless issues.

Re: Digital Voice

yorkspark — Tue, 07 Nov 2023 19:11:52 GMT

@HHGTTGwrote:
Well when this does arrive, I have decided to keep my DECT cordless phone where it currently is i.e in another room from the Home Hub 6 and use a DV Voice adapter and pair this with the new Smart Hub 2 and plug my DECT phone into that rather than move the phone and answering phone base where the Hub is.
My good old corded speakerphone in the hall is in a position where's there is no main supply so again I will need to move it to a more unsuitable position and use a DV adapter on that. Or you could get all your extension sockets connected to the hub and use them as you are now. It really is a regressive process for a lot of people. It really isn't, it's just people looking for problems without considering the solutions.

Re: Digital Voice

Jane2018 — Tue, 07 Nov 2023 20:00:38 GMT

I certainly take the point but we have a long history here. Having to raise £12k from neighbours (and openreach paid 2x that too_) to get enough power to local box so we could watch TV even over the broadband about 10 years ago. Then in last 5 years this internet cutting out issue which quite a few neighbours have had to and repair men come out and try again and again and may be it is okay for a little bit or they fiddle with the telephone wire to make it looser from the pole to the house and it may be okay for a bit but then it cutting out regularly again. In a sense it is trivial compared with hours on the phone to get someone out to repair as it is down for usually no more than a minute or two at a time and sometimes disappears as a fault for a month or two. I have given up trying to fix it and hopefully we might get FTTC soon. (It is definitely a broadband issue, not wifi and it is on the two separate broadband lines that come into the house on separate lines as my sons who use the upstairs broadband have the same issue too.

(We have a separate wifi issue in one room too which is so bad my daughter stopped doing work Teams calls from my house)