This topic

Cancel BT landline

Spotbot1 — Fri, 27 Oct 2023 14:11:23 GMT

Mum's has gone into a nursing home so her landline is no longer needed.

I've rang billing for 2 days solid but stuck on hold, another payment is due in few days, which I don't want to pay, obviously but I can't find anywhere in app to help.

Any help would be appreciated.

Re: Cancel BT landline

PaddyB — Fri, 27 Oct 2023 14:20:24 GMT

Hi @Spotbot1,

Thank you for posting. I'm sorry you weren't able to get this sorted when you called BT. If you send me the account details, I'll be able to help you with your mom's account.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Cancel BT landline

DavidM — Wed, 01 Nov 2023 15:19:57 GMT

Hi @Spotbot1 and thanks for sending over the details.

Sorry for the delay getting back to you. The cease order for you mums line has been placed. If there are any problems please get back to me.

Cheers

David

Re: Cancel BT landline

Spotbot1 — Wed, 01 Nov 2023 15:44:00 GMT

Hi Dave, I've cancelled it myself this morning, nothing was said about it being done prior, it's taken over a week, so as you can imagine I'm not impressed.