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Using BT Premium phones with Smarthub 2

nb_dancer — Tue, 07 Nov 2023 22:22:42 GMT

I have a pair of BT Premium cordless phones which worked very well until we switched to fibre and got a Smarthub 2. When I plug the base unit into the rear of the hub all works well for a few days. Incoming calls ring on both phones as well as the new Digital Voice phone. Then they stop working and only the DV phone works. Occasionally they emit a very loud noise, almost like a siren. If I unplug them from the hub, wait a bit, then plug them back in they work again for a day or two before ceasing to do so.

Any suggestions what may be the cause and can it be overcome?

Thanks

Re: Using BT Premium phones with Smarthub 2

jac_95 — Tue, 07 Nov 2023 22:55:02 GMT

Hi nb_dancer,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Using BT Premium phones with Smarthub 2

SRB — Wed, 08 Nov 2023 15:42:30 GMT

Out of interest, have you tried pairing them with the Smart Hub - I know it has it's own BT version of DECT, but might well work with those as they are also BT phones. Worth a try.