This topic

Multi-call option - Digital Voice

Fibre1user — Wed, 08 Nov 2023 12:31:19 GMT

I would be very pleased to hear from a Moderator.

Re: Multi-call option - Digital Voice

DanielS — Wed, 08 Nov 2023 12:33:11 GMT

We can look into this for you and see if we can perhaps remove it as @licquorice mentioned earlier in the previous thread. I moved your post onto this one as there were a few different conversations happening on the other.

I'm going to send you a private message so we can pick this up, in the next few days, and speak with you.

Thank you

DanielS

Re: Multi-call option - Digital Voice

licquorice — Wed, 08 Nov 2023 12:38:29 GMT

@Fibre1user I am of the opinion that your initial problem was unrelated to multi call capability and was purely one of range.

I can't test it myself as I have both DV handsets and analogue phones but could you try the following please?

Make a call and during the call, use your mobile to call your landline number. Do you get ringing tone or engaged tone?

Re: Multi-call option - Digital Voice

Fibre1user — Thu, 09 Nov 2023 14:26:35 GMT

Attn licqorice:

When I did as you suggested, I got the ringing tone.

Re: Multi-call option - Digital Voice

licquorice — Thu, 09 Nov 2023 14:37:30 GMT

Thank you for that. It would confirm that multi call option is not dependent on having DV handsets.

Re: Multi-call option - Digital Voice

SRB — Thu, 09 Nov 2023 14:48:45 GMT

If enabled, the hub should just ring the next "free port". Depending on their DECT implementation, you should be able ring your own number from the plugged in analogue phone and the DECT handsets should ring. Why though you must use the DV phone to switch multi call off is a mystery.

Re: Multi-call option - Digital Voice

licquorice — Thu, 09 Nov 2023 15:04:43 GMT

@SRB wrote:

Why though you must use the DV phone to switch multi call off is a mystery.

This is BT, nothing is simple when they can make it complicated.