This topic

Cancel Mum's Account

lizbos — Tue, 14 Nov 2023 12:41:52 GMT

I need to close my mum's account. She's got altzheimers and has gone into a care home. Help please?

Re: Cancel Mum's Account

Keith_Beddoe — Tue, 14 Nov 2023 12:45:22 GMT

@lizbos

I have asked a moderator to assist with this.

Re: Cancel Mum's Account

imjolly — Tue, 14 Nov 2023 13:04:09 GMT

@lizbos

do you have POA?

Re: Cancel Mum's Account

RobbieMac — Tue, 14 Nov 2023 13:12:15 GMT

Hi @lizbos

Welcome and thanks for your post!

I understand that your Mum has moved into a care home and you'd like to close the account. We'll be able to pick up from here. I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

Re: Cancel Mum's Account

lizbos — Tue, 14 Nov 2023 13:17:17 GMT

Yes I do have POA

Re: Cancel Mum's Account

lizbos — Tue, 14 Nov 2023 13:23:20 GMT

Thank you Robbie. It hasn't appeared in my inbox yet.

Re: Cancel Mum's Account

licquorice — Tue, 14 Nov 2023 13:49:31 GMT

It won't appear in your inbox, it is the envelope icon on the forum.

Re: Cancel Mum's Account

lizbos — Tue, 14 Nov 2023 15:04:41 GMT

I've clicked on the envelope icon and the link in your post. Both report that I have no messages.

Liz

Re: Cancel Mum's Account

Keith_Beddoe — Tue, 14 Nov 2023 15:13:18 GMT

The message from @RobbieMac should show on this link https://community.bt.com/t5/notes/v1_1/privatenotespage/tab/inbox

Re: Cancel Mum's Account

RobbieMac — Tue, 14 Nov 2023 16:11:43 GMT

Sorry @lizbos

That was my mistake. Check it there now and you'll see the message.

Thanks,

Robbie

Re: Cancel Mum's Account

DavidM — Wed, 22 Nov 2023 10:04:05 GMT

Thanks for sending over the details and for taking my call @lizbos .

I've placed the order to cancel the line for you now.

Cheers

David

Re: Cancel Mum's Account

lizbos — Wed, 22 Nov 2023 11:37:25 GMT

Thanks Dave, much appreciated

Liz