Home Landline Can Make Calls but Can't receive them

macallister78 — Wed, 15 Nov 2023 18:37:52 GMT

I currently have a landline that can make calls but not receive them.

This has been an issue that I have noticed in the last day or two. It was working fine last week.

I have tried calling the number with my mobile and it half rings once then cuts off. A relation has also been trying to call it via their landline and the same happens.

We have gone to the extent of buying a new BT phone. Thinking this could be the issue. Still the same happens.

There is also no issue with the broadband which comes via the same phone line.

I have tried to contact BT via the online messaging service and after an hour of it saying:

"I’ll pass you to a member of our team now. Keep this browser open and we will respond as soon as we can."

There has been no response there.

The phone is connected directly into the wall socket via micro-filters as it always has been. This is the first time this problem has happened. There has been zero change in the way the phone has been connected to the phone line from before. There is also no change in the way the BT Hub is connected to the socket.

I need an engineer to be booked to visit my address to find out why this is happening and fix this problem.

Can Anyone help Please?

Re: Home Landline Can Make Calls but Can't receive them

iniltous — Wed, 15 Nov 2023 19:35:41 GMT

Call the landline from your mobile , while listening to ringtone on the mobile , but the landline not ‘ringing’ , answer the call anyway ( pick up the handset ) if the call connects and you can converse between the mobile and landline then you have a faulty line card in the exchange, a fairly simple fix that requires a trip to the exchange for the engineer to move your service onto a different line card.

You need to raise a fault , this particular fault is known as BNR ‘ bell not ringing’ something of a throwback to a time when phones actually had a bell set inside them.

I doubt you can get a fault report raised from this forum , ( it’s fundamentally just a customer to customer forum ) you probably will need to call BT , this type of problem isn’t detectable from a line test ( because it’s not the line ) so any auto test will probably stare your line is OK

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Home Landline Can Make Calls but Can't receive them

Re: Home Landline Can Make Calls but Can't receive them