This topic

Transfer of Telephone Number

Richard205207 — Sat, 18 Nov 2023 16:46:54 GMT

I am moving further into my village, I am on digital but I have been told because it’s not the same exchange I will have to have a different number 🤔

Re: Transfer of Telephone Number

Keith_Beddoe — Sat, 18 Nov 2023 16:48:56 GMT

@Richard205207

Welcome to this user forum for BT Retail phone and broadband customers.

Are you a BT Retail customer?

Re: Transfer of Telephone Number

Richard205207 — Sat, 18 Nov 2023 16:58:27 GMT

Yes

Re: Transfer of Telephone Number

Keith_Beddoe — Sat, 18 Nov 2023 17:09:29 GMT

I would not expect it to change, as BT Digital Voice is not dependent on a physical exchange appearance, unlike the analogue PSTN service.

Your number is programmed into the BT Smart Hub 2, so in theory, it should not matter what part of the network you are connected to, assuming your number was originally issued by BT Retail.

I would need to ask a moderator to comment on this, as they may know more about this situation, as I am sure it will be asked about in future.

One of them should post here.

Re: Transfer of Telephone Number

Richard205207 — Sat, 18 Nov 2023 17:14:06 GMT

It’s a BT original number 😊

Re: Transfer of Telephone Number

licquorice — Sat, 18 Nov 2023 17:18:01 GMT

As @Keith_Beddoe has said, there is no technical reason that the number needs to change to what would have been a different exchange number scheme, but I believe there is a policy of maintaining geographical numbers in line with exchange areas. Not sure if this is an Ofcom thing or not.

Re: Transfer of Telephone Number

Richard205207 — Sat, 18 Nov 2023 17:19:33 GMT

It’s in the same village 1 mile away

Re: Transfer of Telephone Number

licquorice — Sat, 18 Nov 2023 17:21:32 GMT

Yes, but you said it was a different exchange

Re: Transfer of Telephone Number

Richard205207 — Sat, 18 Nov 2023 17:24:13 GMT

That’s what BT said. I thought it would be the same exchange as it’s in the village 🤔

Re: Transfer of Telephone Number

Keith_Beddoe — Sat, 18 Nov 2023 17:26:18 GMT

If the area code is the same, then I would not expect it to change.

Re: Transfer of Telephone Number

Richard205207 — Sat, 18 Nov 2023 17:34:42 GMT

Yes it’s the same. Don’t understand why they are saying this 🤔

Re: Transfer of Telephone Number

Keith_Beddoe — Sat, 18 Nov 2023 17:39:25 GMT

Possibly the advisor is getting confused and assuming its the same as with PSTN, where you could be on a different number range.

Only a moderator can look into this.

Re: Transfer of Telephone Number

Richard205207 — Sat, 18 Nov 2023 17:43:01 GMT

Thank you 😊

Re: Transfer of Telephone Number

licquorice — Sat, 18 Nov 2023 17:57:04 GMT

Agree if it's the same area code, it shouldn't change.

Re: Transfer of Telephone Number

Keith_Beddoe — Sun, 19 Nov 2023 10:23:35 GMT

Its normal for a new line to be given number to start with, otherwise the order cannot progress, as there would be two lines with the same number, which cannot happen.

Once the new line is working, it should be possible to re-number it back to your original number.

Re: Transfer of Telephone Number

Richard205207 — Sun, 19 Nov 2023 10:24:52 GMT

Thank you, sounds promising 😊

Re: Transfer of Telephone Number

RobbieMac — Sun, 19 Nov 2023 11:45:23 GMT

Welcome and thanks for your post @Richard205207

Sorry for the confusion around keeping your phone number when moving home. There should be no reason why you can't keep your original number. What date does your services move over? Your best bet would be to contact us after the services move over about changing to the number you've been using.

Thanks,

Robbie

Re: Transfer of Telephone Number

Richard205207 — Sun, 19 Nov 2023 11:51:59 GMT

8 December is date. Thank you

Re: Transfer of Telephone Number

Keith_Beddoe — Sun, 24 Dec 2023 09:34:11 GMT

@Richard205207

Has this now been resolved?

Re: Transfer of Telephone Number

Richard205207 — Sun, 24 Dec 2023 09:41:37 GMT

Yes my old number was transferred 😊