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Can I disconnect or turn of BT Essential Digital Home (Digital voice) phone?

REMF — Sat, 18 Nov 2023 22:15:43 GMT

I have recently had my landline switched to Digital Voice and bought BT Essential Digital Home phones (poor sound quilaity btw. Fuzzy and fades in and out). I regularly need to disconnect/silence my phone. I used to just pull the landline phone out of the socket. Is there any way of doing this that doesn't involve fiddling with the volume on all my handsets. Clearly I don't want to disconnect the broadband. (There are other people in the house and even if not it takes time to reboot.)

Re: Can I disconnect or turn of BT Essential Digital Home (Digital voice) phone?

jac_95 — Sat, 18 Nov 2023 22:20:02 GMT

Hi REMF,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Can I disconnect or turn of BT Essential Digital Home (Digital voice) phone?

jac_95 — Sat, 18 Nov 2023 22:34:16 GMT

You can turn off the handset by holding down the end call button

Re: Can I disconnect or turn of BT Essential Digital Home (Digital voice) phone?

REMF — Sat, 18 Nov 2023 23:24:33 GMT

Thank you!

Re: Can I disconnect or turn of BT Essential Digital Home (Digital voice) phone?

Anonymous — Sat, 18 Nov 2023 23:25:33 GMT

Press & hold the star (*) key to toggle the ringer on/off.