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BT Wholehome and Digital Voice Adapter

Fox1 — Sun, 19 Nov 2023 11:15:19 GMT

Hello. I have BT Wholehome which I purchased independently of my BT router as I couldn't get additional discs to extend my network from BT (I tried but was told I couldn't have them on my contract) when I needed the additional coverage. I have used the BT Wholehome as my only WiFi network switching off the BT router WiFi.

I now have my new router and will switching over to the digital voice network. Will I be able to switch off the BT SmartHub Wifi and use the BT Wholehome network to register my Digital Voice Adapter against my service?

Re: BT Wholehome and Digital Voice Adapter

Keith_Beddoe — Sun, 19 Nov 2023 11:19:36 GMT

@Fox1

Welcome to this user forum for BT Retail phone and broadband customers.

The Digital Voice Adapter does not use Wi-Fi, but it links to the Smart Hub 2 using DECT. This has been discussed many times on this forum.

You can continue to use the Whole Home System, as switching off Wi-Fi on the home hub will not affect your phone service.

Re: BT Wholehome and Digital Voice Adapter

Fox1 — Sun, 19 Nov 2023 14:16:10 GMT

Thank you. I had a hunt around but hadn't come across the answer, apologies. Have now plugged in new router, and continuing to setup.

Re: BT Wholehome and Digital Voice Adapter

licquorice — Sun, 19 Nov 2023 14:55:07 GMT

You didn't hunt very far, its all in the FAQ sticky at the top of the board.