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Halo3, HomeHub3, Digital Voice

evo17paul — Mon, 20 Nov 2023 09:13:30 GMT

Hi,

I currently have Halo3 broadband and prior to that I had Infinity, to which I received a HomeHub3 (type B). I never received a new hub when upgrading to Halo3 and to be honest, broadband is working perfectly regardless.

I am now receiving notifications about Digital Voice, and wondering can I use HomeHub3 to plug my existing phone in? (I do not see a DECT connection, but there is an ADSL connection), or should BT be sending me a new Hub to support the transition to Digital Voice please?

Thanks in advance

Re: Halo3, HomeHub3, Digital Voice

jac_95 — Mon, 20 Nov 2023 09:15:02 GMT

Hi evo17paul,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Halo3, HomeHub3, Digital Voice

iniltous — Mon, 20 Nov 2023 09:39:24 GMT

If you don’t have a SH2 , then you should get one as part of the migration process onto Digital Voice, as a SH2 is required to access it

Re: Halo3, HomeHub3, Digital Voice

evo17paul — Mon, 20 Nov 2023 10:03:49 GMT

Thanks for that reply, that's good to know but just a question... are they shipping SH2 to all BT customers? How will they know who requires and who doesn't require... or are they waiting for me to tell them I need it?

Re: Halo3, HomeHub3, Digital Voice

HHGTTG — Mon, 20 Nov 2023 10:46:07 GMT

People here have told me thst BT can tell whst hub you're using but suppose their records should tell them what hub was originally supplied to you.

Re: Halo3, HomeHub3, Digital Voice

NeilO — Mon, 20 Nov 2023 12:53:00 GMT

@evo17paul you don't need to do anything, a Smart Hub 2 will be issued automatically before the switch over. As part of the migration process, checks are carried out, we can see what Hub is in use and what equipment has been issued to you in the past.

Thanks

Neil

Re: Halo3, HomeHub3, Digital Voice

evo17paul — Mon, 20 Nov 2023 13:16:03 GMT

Thanks Neil, sounds perfect I'll await the new device and the migration overall