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BT premium phones

Debcol — Wed, 29 Nov 2023 11:52:05 GMT

I have been changed to digital voice by my provider (zen). I have BT premium cordless phones as I need the nuisance call blocking option. Since the changeover I cannot answer any calls. The phone rings out but when I press the green button I just get a dial tone. I have to end with the red button and then call the caller back. Obviously it’s less than ideal. The system works with a Gigaset phone so the problem is related to the BT phone. Thanks

Re: BT premium phones

jac_95 — Wed, 29 Nov 2023 11:55:02 GMT

Hi Debcol,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: BT premium phones

Keith_Beddoe — Wed, 29 Nov 2023 11:58:16 GMT

@Debcol

Welcome to this user forum for BT Retail phone and broadband customers.

As you are a Zen customer, please could you post on their forum, as its likely to be something to do with the way their digital voice (VOIP) system works with the BT phones.

https://forums.thinkbroadband.com/zen.html

The other option would be to call the product helpdesk for some suggestions.

Re: BT premium phones

caravanj — Wed, 29 Nov 2023 12:01:27 GMT

@Debcol

We have four BT Call Guardian cordless phones plus a BT years old cordless phone plus two non-BT corded phones & they all work exactly as they did before we changed to full fibre with Digital Voice.

We just plugged our phone extension socket system into the SH2 phone socket & everything worked straight away but of course you may not have this option with Zen.

This is the reason we changed providers to go with BT.

Re: BT premium phones

Debcol — Wed, 29 Nov 2023 12:09:06 GMT

Thank u