This topic

Best way to make a complaint on behalf of someone.

circuitbender — Mon, 04 Dec 2023 14:32:45 GMT

What is the best way to make a complaint on behalf of a vulnerable elderly person. i.e. to phone it in , or email etc.

if so whats the best number

Reason for complaint - faulty ( dead ) landline, 3rd time its gone down in just 4 weeks ( external to the property )

thanks

Re: Best way to make a complaint on behalf of someone.

Keith_Beddoe — Mon, 04 Dec 2023 14:40:42 GMT

@circuitbender

The phone fault reporting number is 0800 800 151. That would be a good place to start.

Are they also registered as vulnerable with BT?

Re: Best way to make a complaint on behalf of someone.

JohnC2 — Mon, 04 Dec 2023 14:46:13 GMT

Hi @circuitbender, welcome to the forum and sorry your friend has had another fault with their service,

Please call and report the fault to get things moving to fix the fault. I've sent you a Private Message so you can get in touch with the Mod team for help resolving the complaint.

Cheers

John

Re: Best way to make a complaint on behalf of someone.

imjolly — Mon, 04 Dec 2023 14:51:37 GMT

@circuitbender

is your vulnerable person registered here https://www.bt.com/content/dam/bt/help/including-you/BT_Free_Priority_Fault_Repair_Scheme.pdf