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Re: Recover previous number

fffade — Mon, 04 Dec 2023 16:23:14 GMT

Anyone know if other providers can ensure the closing PSTN line number can be transferred to a new digital voice line provider? Is it only BT?

Sky are installing fibre into the home next week and say our 40 yr old number currently with Shell cannot be transferred. I don't believe them.

Re: Re: Recover previous number

jac_95 — Mon, 04 Dec 2023 16:30:02 GMT

Hi fffade,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Recover previous number

Keith_Beddoe — Mon, 04 Dec 2023 16:32:16 GMT

@fffade

Welcome to this user forum for BT Retail phone and broadband customers.

This has nothing to do with BT Retail, you need to ask on the Sky User Forum, for advice, as it varies depending on the provider.

https://helpforum.sky.com/

Thanks

Re: Recover previous number

fffade — Mon, 04 Dec 2023 16:53:24 GMT

Thanks for the link Keith. I posted here because Neil O seemed so well informed on the issue, I thought he might know.

Getting nowhere with Sky, so I will try its Forum.

Re: Recover previous number

Keith_Beddoe — Mon, 04 Dec 2023 17:10:26 GMT

@fffade

Neil is a BT Employee, and can only help if you were moving to BT Retail, or are an existing BT Retail customer.

Porting between other suppliers are the responsibility of the gaining provider. Bear in mind, that each provider has their own number ranges, so that can present difficulties.