This topic

Second line with Digital Voice?

miguelsanchez — Tue, 05 Dec 2023 15:38:16 GMT

I work from home and used to have two standard lines. Now have moved house and have a single home DV line. Can I get another one for work easily and cheaply?

Not sure if this even possible.

Thanks

Re: Second line with Digital Voice?

jac_95 — Tue, 05 Dec 2023 15:40:02 GMT

Hi miguelsanchez,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Second line with Digital Voice?

licquorice — Tue, 05 Dec 2023 15:44:42 GMT

Just order it. It won't be cheap though, it will be standard price.

Re: Second line with Digital Voice?

Keith_Beddoe — Tue, 05 Dec 2023 15:49:50 GMT

@miguelsanchez

DV does offer multi-call as standard, but both numbers are the same, if that is any use?

Re: Second line with Digital Voice?

iniltous — Tue, 05 Dec 2023 16:07:53 GMT

The obvious solution is to port the ‘business’ number to a regular VoIP provider and use it alongside the DV number , only the DV number accessed by the port on the hub , the other number as a standard VoIP service, using an ATA or whatever, if the business number can be any old number , the VoIP provider could supply a phone number themselves ( rather than porting your existing business number , assuming porting is an available option )

If you wanted 2 separate ‘lines’ both on DV , you would need 2 broadband services.

Re: Second line with Digital Voice?

Jane2018 — Wed, 06 Dec 2023 20:55:51 GMT

For over 25 years I have had 2 landline numbers to our house (not on digital voice ) and I pay for 2 broadband lines - about £100 each line a month.

My siblings is in a much faster area with FTTP and has much faster internet and very recently because of so many of them working from home, students doing exams from home etc got BT to add FTTP on her home landline too so she now has FTTP from two separate companies and pays twice but as with me it is as important as air and water as we need the lines for working from home so worth the payments.

Re: Second line with Digital Voice?

SRB — Thu, 07 Dec 2023 00:17:45 GMT

VOIP doesn't use a lot of bandwidth, if wanting a home and business line you might find it cheaper to leave DV behind, most companies will give you a discount for a second or third line.

Re: Second line with Digital Voice?

spile — Thu, 07 Dec 2023 07:55:06 GMT

With a Gigaset 300IP you can run DV and a regular VoIP together which is what I do. Separate rings for each line. When you dial you are give the choice of using DV or IP. Second line is from Voipfone. Costs £2-3 a month.

Re: Second line with Digital Voice?

RIC9380 — Sat, 09 Dec 2023 00:35:21 GMT

Jane you just don't have to pay a hundred pounds a line each month purely for telephony. That's simply bonkers!

I have a standard DV BT line with broadband and also a VOIP service on another number with A.N.Other provider which costs £5.99 per month including UK outbound calls plus international calls which cost me an additional 1p per minute at any time.

RIC9380

Re: Second line with Digital Voice?

RIC9380 — Sat, 09 Dec 2023 08:27:30 GMT

Jane as you are working from home am I right in thinking that you have two business lines into your property?

Re: Second line with Digital Voice?

Jane2018 — Sat, 09 Dec 2023 15:13:52 GMT

Working form home is a complicated issue - my sons can work from home 2 or 3 days a week (one currently 4 days a week) but the employer has never suggested paying for the home broadband for example (a pity......) and I don't think most people since covid who work at home more have been asking BT to change their broadband to a business account , however I certainly understand how difficult this issue is and must be for BT since the pandemic. How much of the use of a broad band line has to be for work for it to require a business line etc. It is a difficult issue of our age.

The reason we have two separate broadband account actually is historic. My daughters had a horse each (very expensive) when teenagers. My older son said the one thing he wanted most in the days of dial up was his own faster internet line so we had one put in just for him on to the top floor and have had the two internet lines since then (although my dial up downstairs is now broadband) and it has been quite useful to have two in case one goes down and because the coverage in the house is not great and the 3 boys like wired/ethernet into their PCs for gaming.

So that was rather a long answer but the answer is for our home working we have not asked BT to charge us more than the £200 a month I am currently paying for the 2 lines simply because home working is more common since the pandemic.

Re: Second line with Digital Voice?

imjolly — Sat, 09 Dec 2023 15:33:53 GMT

@Jane2018

the working from home distinction was if employee working from home for their employer then ok to have residential connection whereas running a business whether a company or self-employed then should have a business connection mainly for the better SLA

Re: Second line with Digital Voice?

RIC9380 — Sat, 09 Dec 2023 16:55:20 GMT

For me it was all very straightforward. I have BT Broadband (FTTC), a TV package and Digital Voice for home telephony and a separate VOIP service with another provider (classed as a business line) which is used for any business calls in or out. All voice calls come in on the Gigaset DECT system so I can see which are personal and which are business related. Likewise I can dial out by deciding which line to use.

It's not rocket science!

RIC9380