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BT Digital Voice handsets issues.

wrighar — Thu, 23 Nov 2023 21:43:27 GMT

We've been sent 2 mono DV handsets.

1 of them refuses to charge on one base doc, so we've swapped the 2 phones around.

The main issue is neither ring for incoming calls after they've been docked for a while, and they 'can't be found'

lifting them up and redocking sets off a synchronising message and the the work for a bit.

FTTP and ONT connected.

Anyone else get this?

Re: BT Digital Voice handsets issues.

jac_95 — Thu, 23 Nov 2023 21:30:02 GMT

Hi wrighar,

Thanks for the post and welcome to the Community.

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Re: BT Digital Voice handsets issues.

imjolly — Thu, 23 Nov 2023 22:15:47 GMT

If you go to hub manager do you see your phone number and if so is it active/configured?

If so then select and you should be able to pair the phones to the SH2 DECT base station

Re: BT Digital Voice handsets issues.

wrighar — Sat, 25 Nov 2023 23:16:39 GMT

Yes, active, configured and 2 handsets registered.
all works fine for a bit, but then both handsets stop receiving calls, and you can't find them using find phone from the SH2
also when you pick the handset up they go 'syncing', then will work for a bit again.

Re: BT Digital Voice handsets issues.

VeteranISPUser — Sun, 26 Nov 2023 08:58:36 GMT

Hi @wrighar If you haven't already tried it, I would save your contacts and factory reset the SH2, and then register the phones again. It may be worth deregister the phones first. Are you sure that the phones are fully charged. Perhaps reboot the phones by taking the batteries out.

Re: BT Digital Voice handsets issues.

400 — Sun, 26 Nov 2023 10:08:52 GMT

Cant help with the rest, but not charging.

The batteries are removable in mine, I have in the past received dud rechargeable batteries from new (unrelated to the handset, for a torch or something). That is they will refuse to take a charge or show an error on my standalone recharge unit, requiring replacement from the seller (making sure the correct charger for battery type is used).

I have also had devices in the past where the contacts for the battery do not make a good contact.

Re: BT Digital Voice handsets issues.

imjolly — Sun, 26 Nov 2023 10:28:04 GMT

is it possible that you are moving out of range of the hub hence why phones drop connection?

Re: BT Digital Voice handsets issues.

wrighar — Sun, 26 Nov 2023 12:52:51 GMT

The 2 hub phones live on their charger bases,

1 6ft from the hub in the lounge,

the other 9ft vertically up in the bedroom, and never move.

Re: BT Digital Voice handsets issues.

imjolly — Sun, 26 Nov 2023 13:10:52 GMT

could be a battery problem from the phone only 6' away but one upstairs may be dropping connection

have you tried replacing batteries the the nearest phone - there are other posts where even though phones new the batteries would not hold charge

Re: BT Digital Voice handsets issues.

wrighar — Thu, 07 Dec 2023 16:50:22 GMT

I've not tried changing the batteries as they are only 3-4 months old.

I assumed they would last at least a couple of years/

Re: BT Digital Voice handsets issues.

imjolly — Thu, 07 Dec 2023 16:53:44 GMT

@wrighar

From other posts I would suggest you try changing the batteries in the phone as that will probably solve problem

Re: BT Digital Voice handsets issues.

licquorice — Thu, 07 Dec 2023 16:54:07 GMT

You would expect so but given the number of posts on the forum regarding dead batteries, it doesn't appear to be the case.

Re: BT Digital Voice handsets issues.

TH16 — Thu, 28 Nov 2024 18:45:54 GMT

These handsets are completely hopeless. I had to get a replacement after my fist one just went bat crazy. This new one was ok for a few months but is now doing the same. Quite literally useless. Can't answer a call without it going into its song and dance and then going dead. Click answer phone and it goes into its song dance. And yes, I am tech savvy and all should be ok in terms of set up. These handsets imo are just garbage.

Re: BT Digital Voice handsets issues.

licquorice — Thu, 28 Nov 2024 19:24:33 GMT

The handsets are not universally hopeless, I have had mine for about 2 years and they work perfectly with the original batteries still.

Whilst there have been a few complaints of problems, the forum hasn't been inundated with posts of problems and you have resurrected a one year old thread to complain.