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Digital voice handset after ringing display says searching for hub

Oliveraw — Fri, 17 Mar 2023 14:02:31 GMT

Digital voice handset upstairs rings then when you pickup from charger you can't answer the call. In display it says searching for hub. Other hand set down stairs working OK. Both handsets are about 8 metres from the smarthub2

Anyone had this issue, started about 2 weeks ago?

Re: Digital voice handset after ringing display says searching for hub

jac_95 — Fri, 17 Mar 2023 14:07:06 GMT

Hi Oliveraw,

Thanks for the post and welcome to the Community.

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Re: Digital voice handset after ringing display says searching for hub

allyspoon — Mon, 18 Dec 2023 09:53:54 GMT

I am having the same problem, both handsets are only a few months old. Says searching for hub then synchronising handset then dead 😞

Re: Digital voice handset after ringing display says searching for hub

Keith_Beddoe — Mon, 18 Dec 2023 09:58:57 GMT

@allyspoon

Change the batteries.

Re: Digital voice handset after ringing display says searching for hub

Oliveraw — Mon, 18 Dec 2023 19:25:18 GMT

Odd that batteries failed in both handsets at the same time but you don't know how long they have been on a suppliers shelf. Powerful 2500 mAh AA NiMH batteries from Duracell will give more talk time away from the charger. However, BT should send you replacements if less than a year old. If new batteries doesn't solve the problem report them as faulty.

Re: Digital voice handset after ringing display says searching for hub

licquorice — Mon, 18 Dec 2023 19:42:57 GMT

Life is too short to try and get replacement batteries from BT