This topic

Sky mobile users can't get through to my BT digital voice

Spiralight — Mon, 18 Dec 2023 14:28:07 GMT

Since I've had BT Digital Voice, anyone with a Sky mobile gets a 'This number doesn't exist' message. This doesn't seem to affect anyone from other mobile providers. Any ideas?

Re: Sky mobile users can't get through to my BT digital voice

jac_95 — Mon, 18 Dec 2023 14:30:02 GMT

Hi Spiralight,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Sky mobile users can't get through to my BT digital voice

Keith_Beddoe — Mon, 18 Dec 2023 14:33:15 GMT

@Spiralight

This is just a customer to customer help forum, everyone here, including myself, are just customers.

The only BT Employees are the forum moderators. I will ask one of them to assist.

Re: Sky mobile users can't get through to my BT digital voice

NeilO — Mon, 18 Dec 2023 14:53:10 GMT

Hi, @Spiralight I'm sorry about that, I'll send you a private message so you can get in touch with your details and the moderation team will be happy to help.

Thanks

Neil