This topic

Change to DV ?

COMPANY-PENSIONER — Mon, 18 Dec 2023 23:44:17 GMT

BT61998 texted, indicating a changeover to DV, in the New Year. If you don't have alternative services in concert, on the existing line, text READY to 61998.
Well, my changeover is easy-peasy; if only BT had supplied me with a Smart-Hub 2, as I've loyally, re-contracted over the years. HH3 don't do DV. SO, I'M DEFINITELY NOT READY !
As for texting 'READY'; a can of worms because 'READY' is open to misinterpretation. Let's see what the Forum offers in advice ? In lieu of BT sending me a Smart-Hub 2; in keeping with all the glossy pamphlets, and TV advertising.

Re: Change to DV ?

jac_95 — Tue, 19 Dec 2023 00:00:02 GMT

Hi COMPANY-PENSIONER,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Change to DV ?

VeteranISPUser — Tue, 19 Dec 2023 08:03:35 GMT

Hi @COMPANY-PENSIONER As the change to DV includes a SH2 I don't really understand your question. There is no need to already have one.

Re: Change to DV ?

HHGTTG — Tue, 19 Dec 2023 08:40:44 GMT

I too don't really know what Company-Pensioner is trying to say. I'm on ADSL and officially don't have a SH2, according to their 'records' so don't know how I'll be assessed or subsequently treated despite what the gurus here have told me. I have only received one text saying DV is coming to my area and for more info go to BT.COM/ etc etc.

Re: Change to DV ?

WSH — Tue, 19 Dec 2023 09:43:32 GMT

Mine only turned up a day or two before the switch over.

To put a bit more context on that, I believe they can detect what is connected and DV is only switched on once they see an SH2 in use.

Re: Change to DV ?

iniltous — Tue, 19 Dec 2023 10:01:21 GMT

If you don’t have any potentially incompatible products on the line ( so personal or property alarms etc ) you can text ‘Ready’ , as stated if you don’t have a compatible SH2 , there is no reason to think one won’t be supplied before the DV date .

Presumably the text you have received is due to the supposed accord reached recently between the Government and industry to pick up those that may have concerns about personal alert type devices.

Re: Change to DV ?

COMPANY-PENSIONER — Tue, 19 Dec 2023 10:12:35 GMT

Yep, I'm the SYNICALSURFER, that cynical.

I received an email on the 23/10/2023, informing me that I would be migrated within the next 30-days. "We'll be in touch, nearer the day." I, also, received a mirror notification of migration by Royal Mail. Nothing; no follow-up contact. ABSOLUTELY NOTHING. I didn't receive a SH2, as indicated in all the BT hype & blurb, with in the 30-days. After 30-days, I rang ---150, and was informed that there was no date on my account to migrate. Adding insult to injury; the guy tried to sell me an upgrade. Currently, I've BT HH3 & the Openreach Box. SH2 is self-supporting, only 1-box. I guess an equipment return envelope will be on the horizon ? On a technical note. Does -50v come out of the GREEN SOCKET on the back of the SM2, to clear the 'CHECK LINE' prompt, on my DECT screen, through the connected base station ?
I've had the text. 18/12/2023; text 'ready', and you'll be subsequently contacted; but, no email reiterating the migration, a more formal notification of intent. No, I'm not contacting ---150, they'll only try to flog me an upgrade, again.
I'm just going to let the whole notion of migration run. It's Christmas Time: Good Will To All Mankind; well, except me, it would appear ? I DON'T NEED BT GIVING ME A BAD TIME OVER CHRISTMAS |
Now where's that jar of BAH-HUMBUGS !

MERRY CHRISTMAS & HAPPY NEW YEAR TO ALL MY READERS !

Re: Change to DV ?

Anonymous — Tue, 19 Dec 2023 10:19:45 GMT

@COMPANY-PENSIONER

Can you not put the crayons & pictures away & just post normally?

Re: Change to DV ?

WSH — Tue, 19 Dec 2023 10:31:41 GMT

I had exactly the same experience, mate.

Initial email notification of move to DV was 19th June.
Second email for 30 days’ notice was 2nd Aug. (Letter saying the same arrived 5th Aug).
Postcard with setup instructions arrived on the 15th Aug.
Postcard inviting to order phone adapter on the 17th Aug
Nothing then happened on the 1st Sept (30 days).

Asked the mods here for help and they got it moving for me.
Got 7-day notice of switch email on 11th Sept.

SH2 needed a reboot in the morning to trigger the configuration of the phone.

92 days all told, so the idea of four weeks may be a little generous. Everything now seems to be working fine.

As far as the 50V goes, I doubt it, but I can conform that my Panasonic DECT system works just fine, including caller display etc.

(And the graphics are a tad hard on the eyes).

Re: Change to DV ?

COMPANY-PENSIONER — Tue, 19 Dec 2023 11:01:31 GMT

I'm not impressed with the BT interaction, regarding my migration to DV. Highlighting an issue with 'bells & whistles', draws attention to the concern.
Technically, if the Forum does not want to facilitate 'rich text' & 'html' styles; just withdraw the resource.

Re: Change to DV ?

Jane2018 — Tue, 19 Dec 2023 11:07:08 GMT

My advice is do nothing - don't text back "ready", don't contact BT, do nothing. Then just wait.

Every contact with them can lead to something going wrong eg some adviser on the phone by mistake moving someone to a "new contract" without a landline or losing the customer's landline number etc.

So just wait and wait and wait. I just read the 14 Dec House of Commons Research Briefing paper on DV today. Things can be a bit slow it seems. London supposedly is moving to DV by end of 2023 but other than an invitation to a local in person event nothing has happened for me. My bill mention DV but not even been told if and when we are moving. As I don't want DV I will wait and wait and wait. I will also need a Hub 2.

BT need to use an awful lot more words / details when communicating with customers in my view. Eg if they contact someone they should let them know - "Your hub 2 will be delivered by XYZ date. if it is not there by that date email on this email address [ I never want them to make me call as that is theft of my time] to chase it. We will never switch you until you have received your hub 2 so do not worry about that"....

They haven't texted me about DV because hopefully they don't know my mobile number

Re: Change to DV ?

HHGTTG — Tue, 19 Dec 2023 11:39:20 GMT

Well as people might know here, I bought a SH2 from Amazon for about £27 to experiment with and on my ADSL connection and good and stable it seems to be. But I shall insist that BT supply me with a new one when the switchover takes place. I shall tell them, if questioned that I have a friend's one that I borrowing to try it out. I don't want to go back to my own Smart Hub (6), got for £10 in an eBay auction, or the original malfunctioning HH3 supplied by BT 12 years ago.

Re: Change to DV ?

COMPANY-PENSIONER — Tue, 19 Dec 2023 12:24:20 GMT

Hi Jane2018

Unconfirmed Hot News.
https://www.bbc.co.uk/news/technology-67750235
https://www.dailymail.co.uk/news/article-12877065/bt-pause-digital-landlines-alarms-stopped.html

Equality Act 2010. Surely highlighting, and singling out 1-group in society, contravenes the act. Either all people are accorded exemption, or none.

It's Christmas Time, and I'm chill.

Re: Change to DV ?

imjolly — Tue, 19 Dec 2023 12:03:34 GMT

this was what was agreed not the Mail version to help sell papers

https://www.ispreview.co.uk/index.php/2023/12/major-uk-home-phone-providers-commit-to-protect-vulnerable-users.html

Re: Change to DV ?

COMPANY-PENSIONER — Tue, 19 Dec 2023 12:06:56 GMT

Thanks for the real, what happened to you reply.

Re: Change to DV ?

COMPANY-PENSIONER — Tue, 19 Dec 2023 12:09:03 GMT

I'm interested in what malfunction, you suffered on your HH3. Any info would be appreciated.

Re: Change to DV ?

StuartHK — Tue, 19 Dec 2023 12:30:02 GMT

@HHGTTG Just be aware that when I did that they detected the SH2 and assumed I didn't need one. They didn't ask. I then had to do all the chasing around to get them to send me one.

Re: Change to DV ?

HHGTTG — Tue, 19 Dec 2023 12:34:41 GMT

Well after a few days, it just failed to get web pages for me and threw up an error ehuch i can't remember now. A reboot corrected things and it was quite functional again fir a few days when again it just didn't allow me to surf the Internet. It was always showing a blue light though. I never considered doing a factory reset tbh. It was almost 12 years old! It was then i decided to buy the ebay auction Smart Hub 6 one.

Re: Change to DV ?

HHGTTG — Tue, 19 Dec 2023 14:04:01 GMT

Wasn't the one you had good enough then? When I was pestered recently about renewing my contract they told me they would send out a SH2 telling me that my current HH3 wouldn't work with the DV switchover so they hadn't detected then, that i was already using my own SH2. Mind you it was the bullying sales Dept of BT.

Re: Change to DV ?

COMPANY-PENSIONER — Tue, 19 Dec 2023 13:27:14 GMT

Thanks for the quick turn-around. C-P