This topic

Digital phone

mjh3265 — Wed, 20 Dec 2023 17:35:18 GMT

I have just updated my mothers bt account to broadband,the order was done in October and new digital phone was due to complete by beginning of November.Broadband works fine and she can make outgoing phone calls but cannot receive incoming calls.I have made several phone calls to BT and they have told me each time that the order is still open and has not been completed yet but they will past it to the relevant team and it will be sorted out in 72 hours.Six weeks later and my 85year old mother can still not receive any incoming calls and still no response from BT except a message saying case now closed.

Re: Digital phone

NeilO — Wed, 20 Dec 2023 17:52:11 GMT

Hi @mjh3265 I'm so sorry about this, I'll send you a private message so you can contact the moderation team and we'll be happy to help.

Thanks

Neil

Re: Digital phone

mjh3265 — Wed, 27 Dec 2023 19:04:49 GMT

Still problem not solved

Re: Digital phone

DavidM — Wed, 27 Dec 2023 19:07:33 GMT

Thanks for the post @mjh3265

We have your message in our queue. We're really busy at present but we will get to you in turn.

Cheers

David

Re: Digital phone

DavidM — Sat, 06 Jan 2024 09:01:53 GMT

Thanks for sending over the details @mjh3265

I'm glad I was able to help get this solved for you. Post back if you have any other problems and we'll be happy to lend a hand.

All the best

David