Problems with answerphone and call waiting.

6412 — Sat, 23 Dec 2023 17:54:11 GMT

As we have our own answerphone I have set the number of rings on the BT digital voice system to the maximum of 10 and switched off call waiting. However on a random basis callers get either the call waiting message with a beep on our phone or are sent to the BT voice mail rather than our own. Any reason for this and how do we sort it out? Also concerned that there might be messages on the BT voicemail that we are unaware of, how can I check and access these?

Thanks for any help.

Re: Problems with answerphone and call waiting.

jac_95 — Sat, 23 Dec 2023 17:55:02 GMT

Hi 6412,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

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Problems with answerphone and call waiting.

Re: Problems with answerphone and call waiting.