This topic

Need help with a recently ported number to BT DV that is NU when from analogue lines on adjacent exc

nemu — Wed, 27 Dec 2023 10:43:55 GMT

Recently ported number back to BT on DV

outgoing calls ok

Number Unobtainable when called from the adjacent exchange area via analogue phone lines

incoming calls from EE mobile always ok

some other national incoming calls ok ( but originators details not known)

So call routing issues on BT old digital switching network (was a system X but now maybe 21CN) as all calls get NU to the ported number

Re: Need help with a recently ported number to BT DV that is NU when from analogue lines on adjac...

PaddyB — Wed, 27 Dec 2023 11:53:21 GMT

Hi @nemu,

Thank you for posting. I'm sorry if you aren't able to receive all incoming calls after having your number ported back to BT. It sounds like the number hasn't been fully moved back over. If you send me your details, I'll be able to run a few checks and I can get the network team to investigate.

I have sent you a private message with instructions on how to contact the team. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

Re: Need help with a recently ported number to BT DV that is NU when from analogue lines on adjac...

nemu — Wed, 27 Dec 2023 12:32:33 GMT

Thank you paddy details PM’d as requested

Re: Need help with a recently ported number to BT DV that is NU when from analogue lines on adjac...

nemu — Sun, 07 Jan 2024 10:31:56 GMT

Big thank you to PaddyB and RobbieMAC who passed my fault (incoming calls failing only from a particular BT legacy exchange to BT DV ) to the appropriate office I can confirm that these calls are now working as they should

thank you

Re: Need help with a recently ported number to BT DV that is NU when from analogue lines on adjac...

NeilO — Sun, 07 Jan 2024 12:15:19 GMT

@nemu I'm glad @RobbieMac got you sorted. I'll make sure he see's your message when he's back tomorrow.

Thanks

Neil