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BT Premium trio hansets

Andrew242 — Wed, 03 Jan 2024 07:56:23 GMT

The time on my recently purchased BT trio premium handset always changes the time to 6 hours earlier after receiving incoming calls. This does not happen with outgoing calls

Re: BT Premium trio hansets

Keith_Beddoe — Wed, 03 Jan 2024 08:01:32 GMT

@Andrew242

Welcome to this user forum for BT Retail phone and broadband customers.

Who provides your phone service, as the time is set by the information within the CLI (Calling Line Identification).

Re: BT Premium trio hansets

Andrew242 — Wed, 03 Jan 2024 10:04:06 GMT

The landline is supplied by Fibrus and it's VoIP

Re: BT Premium trio hansets

Keith_Beddoe — Wed, 03 Jan 2024 10:55:50 GMT

@Andrew242

Then you need to contact them and tell them that their CLI is giving the wrong time information.

Perhaps they have the wrong time zone settings somewhere?

This would have nothing to do with BT Retail.

Re: BT Premium trio hansets

Andrew242 — Wed, 03 Jan 2024 13:12:59 GMT

Thank you. I've contacted Fibrus and passed on this information. I agree, it looks like the time zone is incorrectly set. It's only on the first incoming call each day that it happens, then it adds on to that new time.

Re: BT Premium trio hansets

Andrew242 — Wed, 03 Jan 2024 15:09:39 GMT

Thank you for your input. The system is working perfect now. I haven't heard back from Fibrus but all incoming calls now do not affect the time. Issue resolved thanks to BT retail 👏👏

Re: BT Premium trio hansets

Andrew242 — Wed, 03 Jan 2024 18:11:52 GMT

I had confirmation from Fibrus that the clock was not set to GMT.

Re: BT Premium trio hansets

Keith_Beddoe — Wed, 03 Jan 2024 19:23:10 GMT

I am pleased you have it sorted.