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Old phones not working with digital voice

Nelson24 — Tue, 09 Jan 2024 13:00:11 GMT

Just got forced into having BT business fibre and digital voice. Have one digital handset which works when plugged into hub but need more phones around house. House has thick walls and already use bt white discs to ping wifi. Old BT handsets bt4600 do not work, even when plugged into green port on back of hub? Have spoken to BT few times but they are absolutely no help

Re: Old phones not working with digital voice

jac_95 — Tue, 09 Jan 2024 13:05:02 GMT

Hi Nelson24,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Old phones not working with digital voice

Keith_Beddoe — Tue, 09 Jan 2024 14:01:50 GMT

@Nelson24

Welcome to this user forum for BT Retail phone and broadband customers.

As you are a business user, please could you post on the BT Business forum at http://business.forums.bt.com/

https://business.forums.bt.com/t5/Phone-system/bd-p/viop

Digital Voice does not work with BT Business, as they use IP phones connected to Cloud Voice.

The socket on the back of the hub does not work either.

You would probably have to obtain more Yealink phones, or an ATA adapter to convert the IP to analogue phone connection. I think someone may have done this already for a card machine. Take a look at the business forum, and perhaps talk to BT Business Sales.

Re: Old phones not working with digital voice

Nelson24 — Tue, 09 Jan 2024 15:10:41 GMT

Sorry, didn't realise there was a separate business group. Will see about the ATA adaptors, thank you

Re: Old phones not working with digital voice

Keith_Beddoe — Tue, 09 Jan 2024 15:16:27 GMT

Its not a problem, we quite often get business people posting here.

I hope you manage to get it sorted, as its seems to be causing issues with some business users with old internal phone wiring.