https://community.bt.com/t5/Home-phone-including-Digital/Can-t-Get-Update-on-Fault/m-p/2339801#M93894 <P>Hi,<BR /><BR />Lost landline 29th December, reported fault, said would be fixed by the 4th Jan, wasn't. Engineer came out said a tree had taken the line down but whenever I check on the fault checker it still says it will be fixed by the 4th Jan.<BR /><BR />I've tried phoning BT but get the automated system which&nbsp; doesn't help, I then tried ignoring the options as suggested on a previous post on here which&nbsp; should get me through to a human being, but the system just hung up on me!!<BR /><BR />Any suggestions?<BR /><BR />Thanks<BR /><BR />Alan C</P> Wed, 10 Jan 2024 10:54:53 GMT alchad 2024-01-10T10:54:53Z https://community.bt.com/t5/Home-phone-including-Digital/Can-t-Get-Update-on-Fault/m-p/2339801#M93894 <P>Hi,<BR /><BR />Lost landline 29th December, reported fault, said would be fixed by the 4th Jan, wasn't. Engineer came out said a tree had taken the line down but whenever I check on the fault checker it still says it will be fixed by the 4th Jan.<BR /><BR />I've tried phoning BT but get the automated system which&nbsp; doesn't help, I then tried ignoring the options as suggested on a previous post on here which&nbsp; should get me through to a human being, but the system just hung up on me!!<BR /><BR />Any suggestions?<BR /><BR />Thanks<BR /><BR />Alan C</P> Wed, 10 Jan 2024 10:54:53 GMT https://community.bt.com/t5/Home-phone-including-Digital/Can-t-Get-Update-on-Fault/m-p/2339801#M93894 alchad 2024-01-10T10:54:53Z