https://community.bt.com/t5/Home-phone-including-Digital/Cancel-landline-MODS-PLEASE-HELP/m-p/2339835#M93896 <P>Hi, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/326470">@emphyrio</a></SPAN> I'm sorry to hear that and appreciate the necessity to do this online. The orders and upgrades live chat team on the Contact Us page would be able to assist but as you're already here the Mod team will be happy to help. I've sent you a private message so you can send over your Mums details.</P> <P>Thanks</P> <P>Neil</P> Wed, 10 Jan 2024 14:19:24 GMT NeilO 2024-01-10T14:19:24Z https://community.bt.com/t5/Home-phone-including-Digital/Cancel-landline-MODS-PLEASE-HELP/m-p/2339825#M93895 <P>My mum wants to cancel her landline. It seems this can only be done over the phone - however, following cancer surgery to remove her voice box she is not able to speak and so can't make a phone call.</P><P>Is there way we can do this online please?</P><P>Many thanks.</P> Wed, 10 Jan 2024 13:26:14 GMT https://community.bt.com/t5/Home-phone-including-Digital/Cancel-landline-MODS-PLEASE-HELP/m-p/2339825#M93895 emphyrio 2024-01-10T13:26:14Z https://community.bt.com/t5/Home-phone-including-Digital/Cancel-landline-MODS-PLEASE-HELP/m-p/2339835#M93896 <P>Hi, <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.bt.com/t5/user/viewprofilepage/user-id/326470">@emphyrio</a></SPAN> I'm sorry to hear that and appreciate the necessity to do this online. The orders and upgrades live chat team on the Contact Us page would be able to assist but as you're already here the Mod team will be happy to help. I've sent you a private message so you can send over your Mums details.</P> <P>Thanks</P> <P>Neil</P> Wed, 10 Jan 2024 14:19:24 GMT https://community.bt.com/t5/Home-phone-including-Digital/Cancel-landline-MODS-PLEASE-HELP/m-p/2339835#M93896 NeilO 2024-01-10T14:19:24Z