This topic

Broadband problem or handset?

Sarahax — Fri, 12 Jan 2024 13:56:13 GMT

Digital voice handset - in display it says searching for hub, an d sometimes 'synchronising with hub'. I cannot make calls out unless standing right next to router. Tried the usual factory resets of handset, base and hub. Nada. BT 'tech help' say the fact that the phone cannot communicate with the hub is a fault with the broadband which they have reported. Can this be right? BB seems to be working fine as far as connection to internet goes. Isn't this more likely to be a problem with the handset? If so, any simple suggestions to try while I wait for them to resolve what may be a non existent BB issue?

Re: Broadband problem or handset?

Keith_Beddoe — Fri, 12 Jan 2024 14:03:31 GMT

@Sarahax

This is a very common complaint, and its due to faulty batteries.

You can prove this by temporarily swapping the batteries to ordinary alkaline ones, but do not put it on the charger base.

If the phone works with alkaline batteries, then it proves the rechargeable ones are no good, and need replacing.

Re: Broadband problem or handset?

imjolly — Fri, 12 Jan 2024 14:26:11 GMT

as @Keith_Beddoe suggested try changing the phone batteries

https://community.bt.com/t5/Home-phone-including-Digital/How-to-replace-batteries-in-a-BT-Advnced-Digital-Home-Phone-with/td-p/2304347

Re: Broadband problem or handset?

Sarahax — Fri, 12 Jan 2024 14:57:10 GMT

Sounds like good advice... I would do this if I could figure out how to access the batteries. Any hints or links to diagram/tech sheet? It is the standard handset which BT sent out to people who signed up for digital voice.

Re: Broadband problem or handset?

imjolly — Fri, 12 Jan 2024 15:01:05 GMT

the link posted shows how to access batteries