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BT 2700 Cordless Showing "Searching" and "Unavailable"

gmk24 — Tue, 16 Jan 2024 09:59:39 GMT

Hello Everyone!

Need your help, I have BT 2700 Trio Cordless and I'm using it from last 2 months smoothly and from last 2 days It 's showing "Searching" and "Unavailable" on the handset screen. Last night I took it to home and when I power on it start working without doing anything and when this morning I took it back to the office it shows the same "searching".

Would be greatfufl if anyone can help me out to resolve this

Re: BT 2700 Cordless Showing "Searching" and "Unavailable"

Keith_Beddoe — Tue, 16 Jan 2024 10:05:48 GMT

@gmk24

Welcome to this user forum for BT Retail phone and broadband customers.

Is your office on BT Business broadband?

What was the BT 2700 plugged into, in the office?

Re: BT 2700 Cordless Showing "Searching" and "Unavailable"

gmk24 — Tue, 16 Jan 2024 10:06:17 GMT

Thanks for your response. No, I'm using BT just for intercom

Re: BT 2700 Cordless Showing "Searching" and "Unavailable"

gmk24 — Tue, 16 Jan 2024 10:07:37 GMT

I was Plugged into normal electrical socket

Re: BT 2700 Cordless Showing "Searching" and "Unavailable"

Keith_Beddoe — Tue, 16 Jan 2024 10:34:32 GMT

This is just a customer to customer help forum, everyone here, including myself, are just customers.

What phone socket is it plugged into, in the office?

What sort of phone service does your company use, as its possible that something has changed with the way their phone service is delivered, so when you take it into work, the phone does not work?

Re: BT 2700 Cordless Showing "Searching" and "Unavailable"

gmk24 — Tue, 16 Jan 2024 10:37:25 GMT

I'm not using any phone company I'm using it just as a intercom. Its plugged into normal power socket from where I used to plugged my laptop charger

Re: BT 2700 Cordless Showing "Searching" and "Unavailable"

imjolly — Tue, 16 Jan 2024 10:40:34 GMT

which phone socket is your phone connected to not that it is connected to a mains power socket

is office connected to a BT Residential phone line like home

Re: BT 2700 Cordless Showing "Searching" and "Unavailable"

Keith_Beddoe — Tue, 16 Jan 2024 10:44:07 GMT

I was confused when you talked about an office.

I would expect the phone to give a problem if its not plugged into a working phone connection, as it would show "Line Cord Error" on the base unit. That it turn is likely to cause it to malfunction.