This topic

Diverting calls in the event of a line fault

dqj999 — Tue, 16 Jan 2024 11:43:27 GMT

I've currently lost all service on my line owing to the fibre cable being cut, and I trying to get all my incoming Digital Voice calls diverted to my mobile.

I can't use the Divert All Calls from my home phone because there is no Digital Voice service.

I thought that I could get that done by Customer Services but having reported the fault I was told that they can only do this for the old POTS service not for Digital Voice. This is another disadvantage of Digital Voice then.

Next I thought that it might be possible to do this using the my.bt.com website from my PC but I was unable to find the part of the site that would allow me to do this.

Finally I tried to use the My BT app on my Pixel 7A mobile phone with Android Version 14. When I put in my email address and password it said that it would send an 8-digit PIN that I needed to enter to complete the logon. This arrived and I was able to view this - however the My BT app had reset the login page when I switched to the messaging app to get the PIN so I was back to square one with trying to log in. I'm not even sure that I could set up the diversion even if I did succeed in logging in.

In summary it seems that there is no way to get all calls diverted from your Digital Voice line in the event of a line fault.

Re: Diverting calls in the event of a line fault

jac_95 — Tue, 16 Jan 2024 11:45:02 GMT

Hi dqj999,

Thanks for the post and welcome to the Community.

This is an automated response as I can see you have a question about BT’s Digital Voice service. Rather than waiting for a response from the Community, you may find an answer to your question by using the search bar on the Community homepage. We also have a thread that contains a wealth of info related to BT’s Digital Voice, click this link to take a look, Digital Voice FAQs.

To learn more about the nationwide change to this Internet based voice service visit landlinesgo.digital

If you have already looked for the answer to your question and have not found anything that can help, then please ignore this message. One of our Community members will be along shortly to help you further.

Re: Diverting calls in the event of a line fault

Keith_Beddoe — Tue, 16 Jan 2024 11:45:05 GMT

What message do you get if you call your home phone from a mobile now?

Re: Diverting calls in the event of a line fault

dqj999 — Tue, 16 Jan 2024 13:16:50 GMT

Keith Beddoe: It diverts to an answering service if I ring the number

Re: Diverting calls in the event of a line fault

Keith_Beddoe — Tue, 16 Jan 2024 13:21:24 GMT

I know its a bit late now, but can you remember if there was a divert option if the number was unavailable, like there is on mobiles?

Re: Diverting calls in the event of a line fault

dqj999 — Tue, 16 Jan 2024 17:58:34 GMT

Keith: No sorry - I didn't notice a divert option in the setup for the case where the Digital Voice number was unavailable