This topic

Do I need a smart hub 2

stevedne5 — Thu, 18 Jan 2024 18:01:56 GMT

I need to upgrade to digital voice.

However, i do NOT need to continue with my handset.

I currently have a smart hub 6, so do I still need a smart hub 2 even if i disconnect my handset ?

Re: Do I need a smart hub 2

licquorice — Thu, 18 Jan 2024 18:04:40 GMT

Don't understand the question, do you want a phone service or not?

Re: Do I need a smart hub 2

stevedne5 — Thu, 18 Jan 2024 18:23:52 GMT

no, just the broadband. I never use the handset anymore, and just want the broadband working.

Re: Do I need a smart hub 2

licquorice — Thu, 18 Jan 2024 18:27:07 GMT

So you don't need Digital Voice then, that is just the phone service.

You can have broadband without Digital Voice

Re: Do I need a smart hub 2

stevedne5 — Thu, 18 Jan 2024 18:37:01 GMT

yes. Does it mean i can just unplug the handset and carry on as I am , without the bother of installing a new modem etc ?

Logic says this is so.

Re: Do I need a smart hub 2

licquorice — Thu, 18 Jan 2024 18:40:04 GMT

Of course, but the hub you have been sent belongs to BT and they will want it back if you leave so don't sell it or throw it away

Re: Do I need a smart hub 2

imjolly — Thu, 18 Jan 2024 19:30:16 GMT

Are you upgrading your existing package to FTTP - fibre to the home? If not unsure why you want digital voice

Re: Do I need a smart hub 2

stevedne5 — Thu, 18 Jan 2024 20:08:45 GMT

I don't, BT is doing it ?

Re: Do I need a smart hub 2

stevedne5 — Fri, 19 Jan 2024 15:44:04 GMT

What do i need to do to replace a smart hub 6 with a smart hub 2 ?

Re: Do I need a smart hub 2

imjolly — Fri, 19 Jan 2024 15:48:13 GMT

nothing just connect the the cable the same as HH6 you may want to change the SH2 SSID and password to that of the HH6 so that your wifi devices will connect automatically instead of having to go round all wifi devices making change

Re: Do I need a smart hub 2

chrisjp — Fri, 19 Jan 2024 16:15:23 GMT

If BT has informed you that you're getting migrated to digital voice and sent you a SH2 then they are expecting you to want to carry on with the same service (broadband plus a telephone "landline") that you are currently using.
If you don't actually want the telephone service anymore, then don't plug your telephone into the back of the SH2. Just connect the hub's grey RJ11 socket to the RJ11 socket on the filter that is plugged into you BT wall socket and broadband will work fine. The telephone socket will stop working when you're changed over to DV.
But, unless you tell BT that you don't want digital voice, they'll continue to charge you for it - around £2 to £5 per month. In that case, since you're paying for it, you might as well plug the telephone into the SH2.
If you want to save the £2 to £5 per month then you'll need to tell BT and take out a new contract with them for broadband only. They'll then close down your old "landline" number and you won't be able to get it back if you subsequently change your mind.

Re: Do I need a smart hub 2

stevedne5 — Fri, 19 Jan 2024 16:46:17 GMT

how do i change from a smart hub 6 to a smart hub 2 ?

I #m prepared to continue paying 2-5 quid extra until my current deal expires, because I got a reduction. Are you saying they will decrease 2-5 quid from my current deal if i tell them i want to disconnect the handset ?

I might have to phone them anyway, to ask for a new modem, and wouldn't connect it anyway...... and if i left it connected, would i need to buy a new "digital" handset ?

Re: Do I need a smart hub 2

licquorice — Fri, 19 Jan 2024 17:09:15 GMT

You just plug it in as @imjolly said in message 10.

Re: Do I need a smart hub 2

chrisjp — Fri, 19 Jan 2024 17:18:34 GMT

"how do i change from a smart hub 6 to a smart hub 2 ?"
As I said in my previous post: turn off your smarthub 6 at the power supply, disconnect the grey RJ11 plug from its back and plug this lead into the back of the Smarthub 2. Then plug in the power supply for the Smarthub 2 and it'll start up. Wait for its light to go blue and you're up and running.

Re: Do I need a smart hub 2

stevedne5 — Thu, 08 Feb 2024 16:19:22 GMT

thank you to everybody. I've got the hub 2 and its up and running.